Experience

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  Guaranty trust bank plc, anthony village road, anthony village, lagos

  Jan 2007 - Jul 2007

  Industrial trainee

  Cash Management and Cheque Clearing services. Customer service support for ATM/Debit card unit. Cheque book requisitions on customers’ behalf. Scanning and updating of customers’ mandates on database.

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  Guaranty trust bank plc, akowonjo road, egbeda, lagos

  Sept 2008 - Feb 2009

  Industrial trainee

  Account opening, amendments, closure and restrictions. Printing of account statements for customers. E-Banking services (mobile, telephone, internet and bank cards). Application of standing orders and instructions on customers’ accounts.

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  Central bank of nigeria, tinubu square, lagos

  May 2009 - Feb 2010

  Nysc trainee with development finance office

  Input preparation for Agricultural Credit Guarantee Scheme Fund (ACGSF) monthly reports. Collation of applications for Credit Guarantee. Periodic Survey on microfinance activities. Desk Officer on enquiries from Micro Finance Banks and Institutions.

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  Emerging market telecommunications services(emts) etisalat

  Oct 2010 - Jul 2011

  Customer service officer

  Provide customers with product and service information Answer phones and respond to customers request Sell products and place customer orders in computer systems Sim registration and other duties as assigned

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  Mtn nigeria

  Aug 2011 - Sept 2015

  Customer relations personnel

  Provide customers with product and service information Answer phones and respond to customers request Sell products and place customer orders in computer systems respond promptly to customer inquiries, handle and resolve customer complaints obtain and evaluate all relevant information to handle inquiries and complaints perform customer verifications, process orders, forms, applications and requests direct requests and unresolved issues to the designated resource keep records of customer interactions and transactions record details of inquiries, comments, complaints and actions taken bill verification for high valued customers account verification and management Show less

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  Airtel nigeria

  Jul 2017 - Jul 2019

  Kyc compliance officer

  Ensure that all registered sim cards are in compliance with the standard rules and regulations set by NCC.Verification of face ,name,address,date of birth;ensuring it corresponds with details provided on valid ID

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  Transsnet financial(newedge finance limited)

  Nov 2019 - Jun 2022

  Credit risk analyst

  Assessed creditworthiness of loan applicants through rigorous analysis and verification methods.Reduced loan default rate by 8% through effective risk management strategies.Prepared detailed financial reports and presentations for senior management.

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  Repton group

  Jun 2022 - now

  Lead day-to-day operations of the customer service department.Developed and implemented effective customer service procedures and standards.Increased customer satisfaction by 15% through improved service initiatives.Managed the department's budget and ensured efficient resource allocation. Supported sales team by processing key customer orders and providing logistical support.Generated monthly sales reports and communicated customer feedback.Achieved consistent sales targets, exceeding quotas by 10% in Q3 2023.

  • Head of Customer Service and Corporate Sales

    Nov 2023 - now

  • Key Account Manager

    Jun 2022 - Dec 2023