Experience

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  The box lunch company

  Jan 1992 - Jan 1994

  Customer service and sales representative

  Responsible in supporting a variety of functions as a customer and sales person and a backup for the manager/owner. Acted as a focal point in handling and resolving customer needs and complex problems.

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  Just breakfast

  Jan 1994 - Jan 1998

  Proprietor

  •Initiated a sales and marketing program that provided a unique and innovative quality presentation of catering services to clients for their business functions, on or off site in the corporate and private business sector.•Generated and have acquired sales revenue in the aviation business that services both corporate and private entities on a regular basis.

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  Embassy suites hotel

  Jan 1997 - Jan 2003

  Executive conference service manager/ manager

  Acquired by the Hilton Hotels Group, I acted as the focal point and contact in handling projects, revenue proposals, bids on conference spaces, coordinating and scheduling service staff, catering, audio and visual equipment while achieving results with very tight deadlines.

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  America west airlines

  Jan 1998 - Jan 2000

  Customer service representative

  Perform customer service representative functions at the ticket counter as well as the gate•Check in passengers and assigning seats and ensuring proper safety procedures.

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  Radisson hotel

  Jan 2003 - Jan 2006

  Night auditor/night manager

  Perform night audit functions pertaining to the auditing and the closing of the hotel’s daily transactions. Handle guest complaints and issues•Communicate with department heads on all problems that arises for the day

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  Virgin atlantic, sfo international airport

  Jul 2004 - Oct 2005

  Station coordinator/human resources & accounting / passenger service agent

  Stations Accounts Payable•Process new hires with their paperwork, uniforms and badges of the station•Process Payroll for the station

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  Swissport

  Jan 2005 - Jan 2013

  Administration manager

  HRControllerWorkers Compensation AdministratorStation Administrator

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  Swissport corp

  Oct 2005 - May 2013

  Administration manager/human resources manager/workers comp administrator

  Plan, direct, and coordinate the administrative functions of an organization. Oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization's management and its employees. •Compliant with SFIA badging process of all employees to highly restricted areas of the airport.•Compliant with the Custom and Immigration Regulations and the I9 requirements. Constantly being audited and receiving a 100% passing score.•Provided consultation and advice to locations as requested in all human resources, labor relations, safety and general management areas. Directed all local human resource activities while adhering to all standards for both statutory and Swissport USA requirements. Maintained a continuity among corporate division and local work teams by documenting and communicating actions, irregularities and continuity needs.•Completed all appropriate OSHA, Worker's Compensation, and accident investigation reports as required by law and/or Company policy•Worked with all levels of supervision and with employees as necessary in order to effectively handle all safety complaints, investigation of accidents, safety program administration and worker’s compensation investigation and determination. Interact with lawyers, doctors, insurance companies, branches, and government agencies to process any and all worker’s compensation claims thoroughly•Promoted a safe and healthy work environment for all employees by developing a comprehensive safety training program that was rolled out to the various departments.•Accomplished financial objectives and organization mission by completing related results as needed, anticipating requirements, submitting information for budget presentation, scheduling expenditures, monitoring costs and analyzing variances.•Increases productivity by developing automated applications, eliminating duplications, coordinating information requirements. Show less

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  C&e insurance solutions

  Jul 2013 - now

  Insurance agent

  Group Medical, Dental and Life Benefit CompensationA licensed state insurance agent that offers a portfolio of life, health, and supplemental, long-term care and Medicare products from nationally and regionally recognized insurance carriers to individuals and small business. Broker on Record to provide Medical, Dental and Life Benefit Compensation to groups less than 100.

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  Pier 2620 hotel fisherman's wharf

  Aug 2013 - May 2019

  Front office manager

  Responsible for directing Front Office operations to deliver outstanding guest satisfaction and financial profitability. I am responsible of maintaining payroll productivity standards to the budget metrics we have developed for the hotel which has led to excellent control over payroll while allowing me the freedom to adjust staffing according to demand. In my day to day work, I coach team members's on guest related performance and working with them, provide solutions to customer needs. As a former night audit, I bring strong accounting perspective to my work.Night Auditor/Front DeskResponsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. This included working with various computer interfaces that tie the hotel to its operation systems. Responsible for the overall operations and appearance of the front desk of the hotel. Responsible for attending to the needs of guests especially during check in and check out. Show less

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  Marriott vacation club pulse, san francisco

  May 2019 - now

  Director of services

  Responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with the standards and guidelines. Responsible for staffing, scheduling, training and developing the hourly staff as well as the housekeeping management team.• Uphold the highest standards of cleanliness, safety and conduct• Align the payroll and controllable expense to maintain the housekeeping budget with the use of metric system.• Assuring the highest degree of quality guest care is given at all times by the housekeeping department. Show less