Experience

• 

  Temenos

  Jul 2009 - Aug 2010

  Analyst programmer
• 

  Syntel

  Sept 2010 - Sept 2015

  Tech lead - american express client

  • SME for Consumer Travel suite applications and provided the adequate support to the CCP’s & Travel counselors.• Developed the monitoring tools and dashboard to measure the customer experience and improve availability to 99.99%.

• 

  American express

  Sept 2015 - now

  • Principal Engineer lead the Customer Experience team for Global Commercial Services organization • Developed “HEARTBEAT” a monitoring system to improve availability across the GCS organization by focusing on the customer journey and critical customer interactions.•Developed & Implemented Disaster Recovery plan for complex Data warehouse appliance (PDOA) in GCS•Achieved 99.99% availability (from 99.9), improved customer satisfaction, and saved $2M within one program increment by implementing the new SRE design and “HEARTBEAT” Show less Led IT Operations team from Phoenix to support multiple markets US, Mexico, Italy & Germany.• Designed and developed the robust application platform by partnering with server support team for Plenti.• Managed the infrastructure for US and Mexico markets including capacity planning, virtualization (VMWare, ESX Host), migration, uplifts and high availability production systems. • Created various reusable components to enhance process efficiency and minimize impact to application. Show less

  • Senior Engineering Manager

    Apr 2022 - now

  • Senior Engineer

    Sept 2018 - now

  • Service Delivery Lead Analyst

    Sept 2015 - Sept 2018