
Timeline
About me
Senior Engineering Manager -Digital Banking Platform
Education

St.mary's school of management studies
2005 - 2008Master's degree computer science
Experience

Temenos
Jul 2009 - Aug 2010Analyst programmer
Syntel
Sept 2010 - Sept 2015Tech lead - american express client• SME for Consumer Travel suite applications and provided the adequate support to the CCP’s & Travel counselors.• Developed the monitoring tools and dashboard to measure the customer experience and improve availability to 99.99%.

American express
Sept 2015 - now• Principal Engineer lead the Customer Experience team for Global Commercial Services organization • Developed “HEARTBEAT” a monitoring system to improve availability across the GCS organization by focusing on the customer journey and critical customer interactions.•Developed & Implemented Disaster Recovery plan for complex Data warehouse appliance (PDOA) in GCS•Achieved 99.99% availability (from 99.9), improved customer satisfaction, and saved $2M within one program increment by implementing the new SRE design and “HEARTBEAT” Show less Led IT Operations team from Phoenix to support multiple markets US, Mexico, Italy & Germany.• Designed and developed the robust application platform by partnering with server support team for Plenti.• Managed the infrastructure for US and Mexico markets including capacity planning, virtualization (VMWare, ESX Host), migration, uplifts and high availability production systems. • Created various reusable components to enhance process efficiency and minimize impact to application. Show less
Senior Engineering Manager
Apr 2022 - nowSenior Engineer
Sept 2018 - nowService Delivery Lead Analyst
Sept 2015 - Sept 2018
Licenses & Certifications

Itil foundation level
ExinJun 2013
Harvard business leadership certification
Harvard business schoolJul 2018
Honors & Awards
- Awarded to Varun Arumugam SelvarajChairman's Award - American Express - Feb 2020 This recognition is awarded to the top 1% of American Express employees for their extraordinary contributions to the Company.
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