Experience

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  Royal brompton & harefield nhs foundation trust

  Jan 1996 - Sept 1998

  Database manager

  o Medical data collection, input, analysis and management for use in clinical researcho Database Design in Accesso Training of medical research personnel in database useo Co-author in a number of medical publications

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  Synovate

  Jan 1998 - Jan 2000

  Database manager

  o Coordination, purchase and management of marketing databaseso Design, analysis, report and follow up of direct marketing/telemarketing campaigns

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  Formació i sistemes informàtics

  Sept 2000 - Dec 2000

  Trainer microsoft office
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  Intelogistica.com

  Jan 2001 - Jun 2001

  Database administrator
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  Colt technology services

  Jan 2002 - Jul 2008

  o Implementation of new CRM tool (Salesforce.com): gap and opportunity analysis, setting initial building requirements and processes, definition of reporting needs, UATs, roll out planning including stakeholder communication and training needs.o Product owner of data migrationo Chair the Sales/Marketing Tools Multimarket Key User Forums remotelyo Interact with India back office: transfer knowledge to reporting team, define systems performance KPIs, train new customer data department, handle daily IT support ops, supervise CRM Administrator. Show less o Administration of Sales & Marketing CRM modules across 13 countries (Oracle E-business suite OMO/OSO/OTS/Discoverer)o Co-ordinating upgrades/new releases, enhancement requestso Define standard processes and support cross-organisational Change Managemento Lead Business Partner Master Data definition (distributors, resellers…)o Act as point of contact for Key Users for training, issues, OMO/OTS related projects (third party access, database management)o Interaction with IT departments: agree technical solution and monitor implementation o Design and build aggregated European sales reportso Analyse Senior Management reports on a regular basis and provide management commentaryo Interaction with country and function representatives to identify problem areas for analysis and develop possible solutions Show less o Local Campaigns/Events design and management aiming at generation of prospects, retention, loyalty (segmentation, budget and reporting)o Insight generation through campaigns post evaluation and customer segmentation. o Key User for Oracle Marketing and Telesales Spain during first CRM implementationo Trained Mkt & Sales departments in Oracle Discoverer, OSO & OMO, Lead Management and MS Accesso Integrate all marketing databases in Accesso Ensure the quality of data used in terms of selection of content that adheres to Data Protection Act (LOPD – LSSI) Show less

  • Sales Systems Manager

    Jun 2007 - Jul 2008

  • Business Analyst

    Apr 2004 - Jun 2007

  • Database Manager

    Jan 2002 - Apr 2004
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  Iecisa

  Oct 2019 - Aug 2021

  Business analyst

  o Gather requirements and user inputs for various projectso Solution design, configuration and POCs of Service and Sales cloudo Integration with external applicationso UATs and training for end users

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  Omega crm

  Sept 2021 - now

  Salesforce consultant