Experience

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  Ds cole & son

  Jan 1983 - Jan 1986

  Apprentice electrician

  Apprentice Electrician from leaving school, left because i wanted to push myself further at an early age

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  Granada uk rental and retail limited

  Jan 1986 - Jan 1998

  Area manager

  Initially appointed as a technical installer, working for a UK National Retailer Quick Internal promotions from technical role to sales, Branch Manager and progressing to Area Manager.Granada offered effective training in selling, supervision, business growth, customer care and accounting.Strong aptitudes in sales, business management and problem solving provided a basis for rapid career progression and the development of key transferable skills.

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  Snap-on tools

  Jan 1998 - Jan 2004

  Franchise holder

  Responsible for managing and owning the UKs best franchise which is a world leader in hand tools and diagnostic technology. Selling World Class tools to the motor and maritime industries.As franchise holder responsible for sales, cash flow and accounting procedures including VAT Established a very healthy franchise with strong sales growth and a network of loyal customers.Left successful franchise to move to pursue business opportunity in South Wales.

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  Torque tools ltd

  Jan 2004 - Jan 2008

  Company director

  Acquired the company in full by a Management Buy Out, which involved 6 months of presentations and corporate meetings at Board Level. I Managed the sales performance which eventually peaked at £3.5 million pa.Used experience, personal skills, contacts, sector and product knowledge to grow business base by inporting from all over the world, then wholesaling to various industries including Aircraft, Marine and the Motor Industry.Managed a team of 20 operating in a competitive business and environment.Business investment was funded by RBS and funding stream was abruptly withheld as a direct consequence of UK banking crises in 2008, resulting in the closure of the business.Have retained positive relationships with many clients and contacts Show less

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  Marie curie uk

  Jan 2008 - Jan 2012

  Charity franchise manager

  Established successful fund raising streams for a number of National charities including Marie Curie.Successfully built partnerships and gained access to a network of public and private sector organisations resulting in the delivery of a significant charitable donations.Personal credibility, empathy and people skills were needed to build trusting relationships with potential donors in a very competitive environment.

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  Nathaniel car sales ltd

  Oct 2012 - Dec 2016

  Aftersales & service manager

  Reporting directly to the Managing Director and accountable for all after sales activities, including customer relations, after sales support,servicing and multi franchise management.Appointed to turn around an under performing after sales department characterised by poor administrative systems, lack of responsiveness to customers and poorly trained staff.Delivered significant improvements in all target areas and established corporate realisation of the business potential and income earning capacity of effective after sales.Provided strategic business support to this successful family business.Established a clear focus and commitment to customer relations amongst the team.The quality of after sales support provided is sector leading, has been recognised externally.Achieved a customer satisfaction indicator (CSI) of 4.9 (98%) year to dateMulti franchised trained and authorised MOT site manager Responsibilities for all technical, administrative and professional staff including: Business planningOperational managementPerformance managementFinancial managementHR process Show less

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  Self employed

  Dec 2016 - Oct 2017

  Property developer

  I Took time out to purchase a derelict property, to enhance my ability to work outside my comfort zone. Finding solutions to problems and planning issues. Working to a tight budget and eventually turning what was an uninhabitable building it into a family home, this was sold at a profit. Planned to continue in in this sector but was headhunted by FRF

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  Frf vauxhall & peugeot bridgend

  Oct 2017 - Oct 2023

  Service manager

  Daily management of the Service Department focusing on bringing a team of individuals together to overachieve monthly budgets and also increase the customer experience journey. Working closely with the manufacturer "Stellantis". and reporting to the Director. Managing the revamp of the Aftersales department which involved a major investment from the owner, increasing the ramps and workshop space, thus increasing turnover and efficiency. Full involvement in the P&L of the department My lack of technical ability has not hampered my ability to run an exceptionally effective department, i am above all a Sales Manager selling the commodity of Labour and parts, which works very wellAppointed MOT Site Manager Show less

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  Citroen & peugeot carco group

  Oct 2023 - now

  Aftersales manager