Kushan Liyanawaduge

Experience

• 

  IDM Computer Studies Private Limited

  Jul 2004 - Sept 2009

  • Senior Lecturer

    Jan 2007 - Sept 2009

  • Tutor

    Jul 2005 - Jan 2007

  • Instructor

    Jul 2004 - Jul 2005
• 

  Virtusa

  Aug 2007 - now

  Managing a SRE Project which provide AIOPS solutions for 126 applications in customer state.Implementing SRE assessment for new clients.Managed Level 2, and Level 3 support provision and service management for the overall UK region for the client British Telecommunications belonging to the Telecommunication domain.Maintained the incident and problem management processes and procedures.Analyzed the incidents and service requests reported by users and provided business solutions and estimations for new implementations.Performed and generated data reports based on client and business users’ requests to understand the application's performance and usage by using both manual and automated data analytics tools.Streamlined and optimized operation processes through identifying support process gaps and introducing new guidelines in operational processes and business as usual activities.Assisted in the development tracking of new implementations. Created and reviewed documents such as SLAs, contracts, and agreements.Generated weekly reports on SLA status, incident performance, and agreed key KPI’s status to clients and internal management.Conducted weekly and monthly review meetings with key users and clients on progress updates, KPI performance, blockers, and issues. Conducted internal project audits.Managed support transitions and provided post-go-live support.Handled pre-sales activities for new support and implementation engagements.Interacted with clients and business users to resolve any blockers or escalations.Supervised the deployment activity and the release management process. As a mentor to the team. Show less EOSL Migration from OEL 6.x to 8.x – Fully involved from proposal onwards with design to implementation. Came across with seamless cutover plan and deployed to production with zero defects.Managing a SRE Project which provide AIOPS solutions for 126 applications in customer state.Managed Level 2, and Level 3 support provision and service management for the overall UK region for the client British Telecommunications belonging to the Telecommunication domain.Maintained the incident and problem management processes and procedures.Analyzed the incidents and service requests reported by users and provided business solutions and estimations for new implementations.Performed and generated data reports based on client and business users’ requests to understand the application's performance and usage by using both manual and automated data analytics tools.Streamlined and optimized operation processes through identifying support process gaps and introducing new guidelines in operational processes and business as usual activities.Assisted in the development tracking of new implementations. Created and reviewed documents such as SLAs, contracts, and agreements.Generated weekly reports on SLA status, incident performance, and agreed key KPI’s status to clients and internal management.Conducted weekly and monthly review meetings with key users and clients on progress updates, KPI performance, blockers, and issues. Conducted internal project audits.Managed support transitions and provided post-go-live support.Handled pre-sales activities for new support and implementation engagements.Interacted with clients and business users to resolve any blockers or escalations.Supervised the deployment activity and the release management process. As a mentor to the team. Show less Domain: Application Support & MaintenanceSummary: Playing an ASM Architect role for Global Services Portal Application of British Telecommunications. Maintaining the systems BAU by adhering to all service levels and handling escalations accordingly. In addition to that providing architectural consultancy for other ASM applications which is running on same domain and migrations/uplifts.Exposure:Oracle Database Migration from 11G to 19C. Fully involved with design to implementation and proposed several solutions for challenges we faced.WebLogic Migration from 12.1.3 to 12.2.1.4. Fully involved with design to implementation.WebLogic Applications to Microservice Migration. Involved with infrastructure design to deploy microservices in multiple servers with less effort.Riverbed Traffic Manager to Pulse Secure Traffic Manager 17.4 Migration.JDK 1.7 to JDK 1.8 Uplift. Support by designing strategies to production migration without any impact to users.Jquery 1.8 to 3.3.3 uplift. Support by designing strategies to production migration without any impact to users.TLS 1.0/1.1 to 1.2 migration in Traffic Manager Layer.Design & Implemented the infrastructure for the AEM framework to manage the content.The AEM 6.3 to 6.5 migrations. Design & implemented infrastructure in such manner with great roll back strategies.Designed & Implemented the APM framework which comes under ELK platform to monitor the performance of each microservices deployed.Design & implemented the Blue & Green deployment in production environment.Design & implemented ELK infrastructure which is with full resiliency and with challenge of law configuration servers.Design & implemented the Nagios Check_MK framework to monitor the entire state of application.Handled various service transitions for various projects like BT Retail, BT Agent.com, BT WIFI. Show less

  • Engineering Manager

    Jul 2023 - now

  • Architect - Technology Services

    Jan 2021 - Jul 2023

  • Associate Architect - Technology Services

    Jan 2017 - Jan 2021

  • Senior Software Engineer

    Oct 2010 - Jan 2017

  • Software Engineer

    Apr 2008 - Oct 2010

  • Associate Software Engineer

    Aug 2007 - Apr 2008