Sayali Taware

Experience

• 

  Capita

  Jan 2018 - Dec 2020

  Senior Customer Service Representative

  • Dealing with UK customers for O2 requests and resolving within SLA.• Consistent Performer.• Back-up for multiple team mates as and when needed.• Met and exceeded all key performance indicators set by internal process & Client.• Have been on top list for all KPI assessment for last 1 year.• Analysed and audited customer interactions for the team to create a new way to use the knowledge base.

• 

  Vodafone

  Jan 2021 - Aug 2022

  Senior Customer Service Representative

  • Dealing with UK customers for Vodafone and resolving all types of queries.• Support with basic network and technical queries.• Focused on FCR (First contact Resolution) and customer experience.• Helped improve customer experience through auditing, providing feedback and sharing practices with team mates

• 

  Capita

  Oct 2022 - Sept 2023

  Senior Executive