Norbert Profic

Experience

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  DEX-BUD D.B. DĘBOWSCY

  Jul 2014 - Oct 2014

  Construction Site manager's Deputy

  ▪ health and safety training▪ quality controlling▪ stock controlling ▪ invoices, payments, cash handling controlling▪ measurements controlling▪ team administration▪ deputizing work, tasks

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  F.U.H.P. Al-Prof

  Oct 2014 - Oct 2015

  Construction Site manager's Deputy

  ▪ financial estimations for incoming building orders, requests▪ briefing building projects▪ health and safety training▪ quality controlling▪ stock controlling▪ invoices, payments, cash handling controlling▪ measurements controlling▪ team administration▪ deputizing work, tasks

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  PRZEDSIĘBIORSTWO NAPRAW I UTRZYMANIA INFRASTRUKTURY KOLEJOWEJ W KRAKOWIE SP. Z O.O.

  Nov 2015 - Jul 2017

  Construction site engineer

  ▪ negotiations with subcontractors▪ check and settlement of invoices▪ keeping building records ▪ keeping warranty and defect records▪ coordination of works on site▪ preparation of contracts for construction managers▪ invoices, payments, cash handling controlling▪ preparing documentations▪ monitoring of construction costs▪ estimating construction costs▪ coordination of works and contractors• supervision of construction works• management team of 9 construction workers and rail machine• controlling construction costs• conducting ongoing correspondence with the client and subcontractors• controlling the terms of contracts / orders• cooperation with the construction site managers 收起

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  FUHP AL-PROF

  Sept 2017 - Jan 2022

  Business Development Manager

  • Presenting and promoting the Al-Prof brand; creating new avenues for revenue growth usingboth direct and indirect channels• Performing comprehensive market analysis to identify market requirements and developinga subsequent business strategy• Building and maintaining relationships with key contacts at potential clients, consultingcompanies and partners in order to get access to new opportunities• Providing market intelligence and feedback to general manager on the market, industry, andcompetitors’ developments• Developing new service offerings based on detailed and documented insights of market andclient needs• Billing of quantities of constructions works, estimation of construction works price, qualitycontrolling• Identifying business development opportunities• Identifying opportunities for promotions, additional services, and distribution avenues thatincreased sales• Conducting business development and executing business strategies to develop new marketchannels• Researching to analyze competitor products and services• Establishing relationships with potential clients 收起

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  Stefanini

  Nov 2017 - Apr 2019

  Support Engineer

  • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc. • Log all service requests into the company service call tracking system• Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs• Follow-up on closed service requests to insure customer satisfaction• Assist in training initiatives to new and current employees 收起

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  Relativity

  May 2019 - Apr 2022

  Application Analyst

  • Assist in responding to Customer incidents, information requests and service requests on a daily basis• Follow appropriate policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing tickets• Proactively monitor assigned open tickets, contact customers and update tickets on a timely basis• Work closely and collaboratively with other global support teams to provide extended support • Provide excellent customer service • Use SQL applications and tools to run SQL queries• Manage and resolve issues in the application based on the Microsoft Azure system• Working on systems and networks: Windows, SQL Server Manager Studio, Microsoft Azure 收起

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  Epiq

  Jul 2022 - now

  Project Manager