Experience

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  Sitel

  May 2015 - Jul 2020

  In his position as Junior Operations Supervisor at SITEL Brasil, he demonstrated a deep understanding and application of Lean Six Sigma methodologies for process optimization and continuous improvement. Responsible for the personal and administrative management of junior and senior service agents, he used detailed analysis of results to apply feedback based on the SMART plan, aiming to develop the indicator or behavior in evidence. In addition, his work included rigorous monitoring of adherence through employee electronic timesheets, as well as the efficient management of overtime, demonstrating his ability to guarantee the operational effectiveness and success of the team Show less In this role, he was responsible for the personal management of junior agents, acting as a link between operations and the administrative sector within the corporation. In charge of resolving technical queries related to the products served, he stood out as an expert in Dell technology, keeping himself constantly up to date with the latest hardware and software developments. Furthermore, he temporarily assumed the role of Operations Supervisor during certain periods, demonstrating his versatility and leadership abilities. Show less

  • Supervisor de Operações Junior

    Mar 2020 - Jul 2020

  • Analista de Suporte Técnico Sênior

    Mar 2018 - Mar 2020

  • Analista de Suporte Técnico Júnior

    May 2015 - Mar 2018
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  Tef ti

  Apr 2021 - May 2021

  Help desk supervisor

  During his time as Junior Help Desk Supervisor at TEFTI, he played a key role in the technical and administrative management of customer service agents. His competence included monitoring and analyzing results, applying feedback and evaluating performance, demonstrating his ability to promote operational excellence and the professional development of the team. He was also responsible for the technical and professional development of agents, in addition to closely monitoring adherence through the employees' electronic timesheet, ensuring efficiency and operational compliance. Show less

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  Huawei

  May 2021 - Feb 2023

  Administrative office assistant

  As a Senior Administrative Assistant at HUAWEI, he was entrusted with the comprehensive management and monitoring of administrative activities. His responsibilities included the development and meticulous control of component input and output documentation, as well as monitoring and measuring the progress of installations, generating detailed reports to support strategic decisions. Furthermore, he was responsible for evaluating and monitoring the performance of full assistants, juniors and interns in the administrative sector, demonstrating his ability to promote a collaborative and productive work environment. As part of his duties, he also provided training and monitored the development of new members of the sector, contributing to the constant improvement of the company's administrative operations. Show less

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  Exxonmobil

  Mar 2023 - now

  As Cards Controlls Administrator at ExxonMobil, his role was to manage the company's corporate cards, ensuring adequate control of expenses and compliance with financial policies. His experience in data analysis and attention to detail allowed for accurate reconciliation of entries on card statements. Furthermore, his ability to apply control policies and his familiarity with financial management systems contributed to the efficiency and transparency in the management of the company's financial resources. Show less

  • Vendor Master Admin

    Jul 2023 - now

  • Cards Administration Assistant

    Mar 2023 - Aug 2023