Experience

• 

  Iahorro.com

  Oct 2015 - Jan 2017

  Financial analyst and customer support

  -Financial advice to customers in a call center.-Financial studies to customers by phone and online.-Support and troubleshooting to the customers.-To contact customers with bank by phone and online.-Work with Sugar CRM software.-Work with Excel​

• 

  Bet365

  Jan 2017 - Jan 2022

  -Completion of Advisor Role.-Performance Assessment.-Coaching and Development of Others.-Compliance. - Account management.- Review and manage global accounts with a wide variety of account queries including payment, login, verification, bet queries, responsible gambling, fraud and money laundering.- Train and help new employees in their first weeks in the department.- Support the payment department in the creation of the account statements. -Perfect knowledge in software as account manager, moxie, Word, Excel.

  • European Customer Account Supervisor

    May 2021 - Jan 2022

  • European Customer Account Team Leader

    Jul 2019 - May 2021

  • European Customer Account Advisor

    Jan 2017 - Jul 2019
• 

  Sportingtech

  Jun 2022 - now

  • Service Desk B2B Shift Leader

    Jun 2023 - now

  • Consultant B2B CS

    Jun 2022 - Jun 2023