Experience

• 

  Citi

  May 2022 - now

  * Provided guidance to staff members at all levels regarding processes and operating procedures to assist unit manager in ensuring smooth departmental operations.* Coordinated team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department and achieved departmental objectives.* Evaluated equipment and staff resource allocation to identify potential issues that may impact department workflow, resulting in timely issue resolution.* Interacted with internal departments and external clients to resolve issues and concerns and ensured customer satisfaction.* Monitored "In process" work to meet business and quality standards and maintained high quality standards in work deliverables.* Assisted in making decisions within established procedures that balanced the needs of the employee, company, and customer, contributing to effective decision-making.* Supported an expansive array of products and services and served as the team's subject matter expert, ensuring smooth departmental operations.* Appropriately assessed risk when business decisions were made, demonstrating particular consideration for the firm's reputation and safeguarding the company, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, ensuring regulatory compliance. Show less

  • Risk Analyst

    Mar 2025 - now

  • Operational Specialist

    May 2022 - Mar 2025