Experience

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  Bt

  Jul 2019 - Mar 2023

   Troubleshooting IP Routing – Static routes, EIGRP, OSPF, BGP, PBR; CEF, PE-CE routing, routing loops Asymmetric/sub-optimal routing, route redistribution, route filtering (distribute-lists, prefix-lists, route-maps), routing across tunnels etc. Supporting Network Infrastructure of Multiple Organizations across the Globe on MPLS, HVPN and SDWAN Network Performing various Network Implementation and Configuration Changes on Cisco Router and Switches Diagnose and troubleshoot problems on the MPLS core PE routers / Customer CE Routers related to OSPF, BGP, MPLS L3/L2 VPNs, LDP, VRF Show less  Joined in an Incident Management Team , wherein we are Responsible for Resolving Faults of Customers from Various Domains (Manufacturing & Logistics, Technology and Banking & Financial Services ) Customer Base Count is more than 3000 , and Tickets are Solved in Competitive and SLA Driven Environment Provide 1st line diagnostics on issues related to LAN and WAN like Reachability of Intranet, Internet Destinations, Link Flaps, MTU issues, Packet Loss, Latency, Link Congestion , Errors etc. Regularly attend P1 / P2 Bridge and MIM Escalation Calls with Customers / Local ISP , to solve Complex and Long Ageing Tickets Working on Incident Management tools like SNOW and NGSD to document ticket lifecycle and diagnosis/troubleshooting done to resolve incidents. Show less

  • L2 Network Engineer

    Jul 2022 - Mar 2023

  • L1 Network Engineer

    Jul 2019 - Jun 2022
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  Pwc india

  Apr 2023 - May 2024

  Technology consultant

   Worked for Client : Adobe Systems Conducted network operations and troubleshooting across various layers and network technologies, including routing, switching, security, WAAS, and wireless controllers & access points Troubleshoot network equipment, perform fault and problem management to ensure services are maintained according to the service levels defined Developed HLD/LLD documentation to clearly articulate technical designs, issues, constraints, procedures, and network assessments. Implemented and troubleshot SDWAN on Versa devices Managed Cisco Wireless Controllers & Access Points, including code upgrades, certificate installation, configuration, and troubleshooting, and handled licensing through tools like Cisco DNAC and Cisco Prime Worked with devices such as AIR-AP3700, AIR-CAP3800 series, and Cisco WLC 9800 Handled switching tasks involving VSS, Spanning Tree, Port Channelling, VTP, and Trunking on devices like 2960, 3850, 4500, 6500 cat/native, and Nexus 2k, 5k, 7k, 9k (Spine & Leaf) Managed routing protocols including static routing, dynamic protocols (IGP - OSPF, EIGRP), EGP (BGP), and default routing Addressed security concerns using Palo Alto/Cisco ASA devices, including the Palo Alto 5000 and 7000 series, by performing code updates, bug scrubbing, VPN tunnel creation, running debugs, and creating/troubleshooting B2B VPN tunnels and remote access connections Conducted capacity management and IP addressing audits for the corporate network using Infoblox Utilized monitoring tools such as Thousand Eyes, Sevone, Pingdom, and Appneta Show less

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  Bt group

  May 2024 - now

  L3 network engineer (sdwan professional)