Experience

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  Olden nigeria limited

  May 2016 - Jun 2019

  Administrative assistant

  Organized the customer database and managed inquiries per month through phone and email channels to ensure that issues were resolved satisfactorily. Implemented a streamlined feedback system which generated a 15% improvement in customer satisfaction ratings.Identified and reported process gaps to the senior management team, which led to a reduction in complaints within six months.

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  African sky cargo llc dubai

  Jul 2019 - May 2023

  Sales administrative assistant

  Implemented a more efficient workflow process for handling inquiries, reducing response time from 4 days to 2 hours with a higher accuracy rate.Promptly responded to inquiries and complaints from clients and staff through emails and calls.Achieved high sales percentages with a consultative, value-focused customer service approach under strict deadlines.Informed customers about billing procedures, processed one-off payments, helped them set up repeat direct debits and suggested new product options to customers requesting service cancellations, which improved the retention rate by 90%.I generated new leads by leveraging social media networks and strategic partnerships and boosting sales by 25%. Show less

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  Cozy time montessori academy

  Jul 2023 - now

  Administrative assistant

  Generated weekly reports on business performance and shared these reports with relevant teams. Oversaw and tracked expense reports and made budget adjustments to reduce costs by 10%.Handled incoming calls, emails, and correspondence, directing inquiries to appropriate personnel and providing timely responses.