Experience

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  Tsmc

  Jun 1999 - Dec 2000

  Diffusion process engineer

  ● Supported web bench, ion implementation PE.● Identified the resolution for the defective wafer.● Analyzed Cpk, Trend Chart and SPC data to identify potential risk and took improvement actions.● Drove continuous improvements on process stability, capability, quality, reliability, yield, productivity.● New equipment pilot run and implementation.● Collaborated with vendors on the equipment troubleshooting.

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  Asus

  Jan 2001 - Sept 2005

  Sr. manufacturing mechanical process engineer (people manager)

  ● 4 direct report. Hired engineers, arranged team resource and on job training.● Led DFM and FMEA and support NPI builds to identify the root cause and corrective actions.● Led manufacturing and field quality issue resolution.● Optimized production line productivity and capability.● Designed assembly fixture for production line.● Compile 8D report for production line, OQC, DOA, and customer inspection issues.● Collaborated with SQE to survey and qualify new suppliers.● Audited and supported suppliers quality improvement.● Created NPI process flow, DFM, and debug checklist for manufacturing ME. Show less

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  Motorola mobility

  Feb 2006 - Dec 2011

  Technical operation program manager

  ● Launch mobile devices on schedule, within budget, with high quality and customer experience.● Drove engineering team, supply chain and ODM on the part readiness, build schedule, fixture, and test equipment readiness, and ramp up plan.● Led war rooms, analyzed EW data, led manufacturing and field quality issue improvement resolution, reviewed 8D and DoE.● Optimized ODM and Supplier process productivity and capability.● BRAVO awards for outstanding achievement in product launch in 2007 and 2008. Show less

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  Hp

  Feb 2012 - now

  Technical quality program manager (team lead)

  ● Define team annual strategy and arrange team resource.● Present quality performance to VP and SLT.● Assess quality risk for cost saving.● Develop and implement quality management strategy and quality plan, and Critical-to-Quality.● Shift to left, identify the NUDD to assess the risk and mitigation plan in early RFQ.● Lead manufacturing and field quality issue resolution to improve the quality.● Analyze SoMe data, call data, NPS, and repair data by power BI to investigate the continuous improvement opportunity.● Act as the voice of quality in the change management and issues prioritization to ensure quality requirements are considered and met.● Collaborate with cross functional teams and drive a call to action on the ambiguity, business trade-off.● Define FA close loop process and issue priority mindset.● Improve team's working efficiency. Show less