Experience

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  Mar sleeva medicity palai

  Aug 2012 - Aug 2013

  Site civil engineer

  • Evaluated drawings to ensure compliance with standards and project requirements. • Planned and reviewed RCC works, conducting joint measurements of daily work with contractors. • Reviewed contractor bills & ensured manpower availability for daily tasks. • Prepared and submitted daily, weekly, and monthly MIS reports to project management. • Inspected reinforcement prior to concreting to maintain quality standards.

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  Lavasa corp ltd

  Aug 2013 - Feb 2014

  Site civil engineer

  • Evaluated drawings to ensure compliance with standards and project requirements. • Planned and reviewed RCC works, supervising finishing activities. • Prepared and submitted MIS reports to project management. • Measured site work progress and ensured manpower availability for RCC. • Inspected reinforcement before concreting and collaborated with clients and engineering teams to meet project requirements.

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  Lulu group international

  Jul 2014 - Jul 2015

  Site engineer

  • Scheduled and assigned work to supervisors & technicians, ensuring quality execution aligned with design & drawings. • Prepared and submitted MIS reports to project management. • Verified construction compliance with building codes, guidelines, and regulatory specifications. • Conducted joint measurements of daily work with contractors and reviewed their billing. • Planned and implemented preventive and corrective maintenance for plant and machinery.

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  Castle infrastructure w.l.l

  Aug 2015 - Dec 2016

  Quantity surveyor

  • Conducted material inspections and approvals, ensuring quality and compliance with project specifications. • Prepared detailed BOQs & quotation based on approved project drawings. • Held client meetings to understand project requirements & specifications. • Allocated daily manpower and supported ISO certification processes. • Prepared tender documents and LPOs for project needs.

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  Al majed group holding

  Feb 2017 - Sept 2019

  Estimation engineer

  • Prepared comprehensive BOQs for projects based on approved drawings. • Estimated project scope, sourced materials, and prepared quotations. • Monitored daily progress, reporting to the technical manager on status. • Identified and tracked project scope changes, assessing cost and schedule impacts for client and management visibility. • Designed and reviewed as-built drawings, ensuring accurate reflection of installation changes.

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  Firstsource

  Jan 2020 - now

  Administrative support assistant

  Administrative Support Assistant - Aptia• Support pension scheme members via inbound and outbound calls, ensuring first-contact resolution. • Address a wide range of member inquiries and accurately logg call notes to support positive outcomes. • Identify vulnerable indicators and take appropriate actions to assist or expedite cases. • Use Aptia software and keep updated on process changes to ensure effective member support and a positive experience. Customer Service Advisor, Lloyds Banking Group (Lloyds, Halifax & Bank of Scotland) • Assisted members with banking transactions, including bank transfers, payee setups, and card renewals. • Handled banking inquiries, statement requests, address updates, and appointment scheduling. • Processed claims and resolved customer complaints while meeting performance targets. • Utilized multiple systems such as Salesforce, Sirius, Citrix, and others for efficient service. Customer Service Advisor, Sky • Provided inbound support for broadband and TV services, offering technical assistance and scheduling engineer visits. • Advised members on package options, upgrades, and billing inquiries,maintaining a high level of service. • Managed customer complaints & facilitated home moves for services. • Achieved performance metrics, including NPS & average handling time Customer Service Advisor, Now TV • Managed inbound calls for broadband services, assisting members with technical issues and troubleshooting. • Organized home moves for products and guided members on billing inquiries, package options, and upgrades. • Scheduled engineer visits for technical support and handled customer complaints effectively. • Consistently met & exceeded NPS, after-call & average handling targets. Show less