Experience

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  Microhouse technologies limited

  Nov 2007 - Dec 2010

  Implementation engineer

  - ERP Deployment & Customization: Led full-cycle ERP implementations, overseeing system setup, functional configuration, and customization to align with unique client requirements. Coordinated data migration efforts to maintain data integrity across systems.- Business Process Optimization: Analyzed client business processes and tailored ERP functionalities to streamline workflows and enhance operational efficiency.- Client Training & Support: Provided comprehensive ERP training, ensuring client teams were proficient in system use, and delivered ongoing technical support to address issues and optimize system performance.- Project Management: Managed ERP project timelines and resources, ensuring timely delivery and meeting project goals. Show less

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  Digital linkage (a) limited

  Dec 2010 - Jul 2014

  Senior consultant – solutions delivery (document, content & records management systems)

  - Document Management System (DMS) Implementation: Led deployments of Newgen's OmniDocs and OmniFlow for banking sector clients, ensuring seamless integration with client infrastructures and compliance with regulatory standards.- Sales Support & Product Demonstrations: Partnered with sales teams to deliver product demos, emphasizing tailored solutions that met specific client needs, thereby driving engagement and facilitating informed decision-making.- Client Onboarding & Training: Provided post-implementation support, delivering training to end-users and ensuring effective adoption of DMS solutions.- Project Management: Oversaw project timelines, resource allocation, and risk management for multiple simultaneous implementations, ensuring all projects met client requirements and deadlines. Show less

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  Abno softwares international

  Aug 2014 - Jan 2019

  Project lead enterprise resources planning

  - Process Optimization & Integration: Led ERP system deployments, aligning configurations with client-specific workflows to enhance automation and streamline productivity.- Second-Level Support: Addressed and resolved complex ERP issues, managing service tickets, performing root cause analysis, and executing necessary system updates.- Resource Coordination: Managed project resources, optimized server capacity, ensured compliance with industry standards, and coordinated cross-functional support for seamless ERP system integration. Show less

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  Nsi technology africa (manageengine kenya / mauritius)

  Feb 2019 - Jun 2024

  Technical engineer

  -Pre-Sales & POC Implementation: Supported the sales process by providing product demos and implementing proofs of concept to showcase solution capabilities to potential clients.- Full Software Lifecycle Implementation: Managed the complete process from gathering user stories and defining requirements to creating POCs, UAT, implementation, post-implementation support, handover, and remote support, ensuring seamless integration and customization for client needs.-Client Support & Training: Delivered client training and provided Level 2/3 support, swiftly resolving system incidents.-Product Strategy & Roadmap: Directed the full product lifecycle for ZOHO & ManageEngine solutions, aligning offerings with client objectives and evolving market needs.Key Technologies: ManageEngine Suite, ZOHO Suite, MS Project, Jira, ITSM, ITIL4, Endpoint Management, Analytics & Reporting Show less