Experience

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  First derivatives

  Jun 2018 - Jun 2019

  Software engineer intern

  - Engaged with the user base to solicit requirements for an Fx trading software, writing, and executing test cases for said requirements, leading and guiding UAT. - Enabling a bridge of communication between business support and the development team throughout the release cycle.

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  Allstate northern ireland

  Jun 2020 - Oct 2022

  Business analytics consultant

  - Oversaw large user migrations translating user requirements, troubleshooting, tracking, and documenting user guides. - Translating between technology teams and leadership to demonstrate how business problems could be solved by technical machine learning solutions. - Creation of dashboards to assess system performance, user satisfaction and upkeep with KPIs/SLAs using PowerBI. - Supporting technical products; formulating the vision and key objectives, KPIs and SLAs, and communication plans with end users. Show less

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  Bc housing

  Oct 2022 - Apr 2023

  Business systems analyst
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  Langara college

  Apr 2023 - now

  Erp business analyst