Experience

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  Uniinfo telecom services ltd.

  May 2016 - Mar 2017

  Engineering project lead

  ● Process Documentation, Implementation, Training, and validation & Engineering tasks coordination● Defined KPI allocate resources, milestones, drafts, and presented project proposal.● Prepared initial draft and proposal for different project budgets and managed internal and external vendors.● Designed document to establish the impact of failure and prioritize action in the productivity improvement project.● Trained under different departments – Purchase, planning, quality and production which enhanced the understanding of end-to-end product through supply chain management.● Polished various problem-solving techniques- Design of experiment, fish bone, Kaizen, 5 Whys and root cause analysis. Show less

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  Link-on communications

  Aug 2018 - Jul 2019

  Operations project lead

  Receives investigates and resolves all trouble reports and full range of user complaints concerning telecommunication services and/or equipment. Accommodated team members in receiving, fulfilling, and shipping products in accordance with job requirement.● Assist zonal manager in any other duties related to the project requirement based on customer and business need.● Maintained the professional environment among the foreign customer and vendors such as estimators, driver, dispatcher, installer, and customer representative.● Verify the implementation and enforcement regarding the effective communication for safety, administration, operations, regulations, accounting, and other company policies.● Assist and trains telecommunications end users and other appropriate personnel relating to the use of equipment and features.● Complies user requirements into service orders for installation, moves and changes, reviews work orders of other staff, submits orders to appropriate service vendor or agency.● Assured the CAPA (Corrective action and Preventing action) on the various task and troubleshooting situation to improve the process and procedure for achieving the targets and maintain the KPIs (Key Performance Indicators). Show less

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  Dhl supply chain

  Jul 2019 - now

  Being a part of DHL program of First Choice Champion and Continuous Improvement,I got an opportunity to implement the process and Efficiency improvement in receiving area of DHL site at Mississauga, ON.● Managing five different department - Front Shop receiving, Fresh & Frozen (temperature controlled), SSI robotic and automation receiving, OS&D (Overage Shortage and Damages- Non-Compliance) and Accounts payable (AP) tickets with operations excellence and strategic leadership for meeting weekly target of 2 million Units and cases received for 4 different logical warehouse of Shoppers drug mart and Loblaw Superstores.● Managing 300+ buyers, Supplier and vendor non-compliance tickets, purchase order priorities, concerns, AP tickets.● Responsible for all inbound inquiries, event products, hit of the month receiving purchase order with customer visible on threshold hours verification report of the products in the reserve location for on time stores orders● Working on process improvement and operation excellence for inbound of DC-30 (Loblaw and shoppers Drug Mart site) to improve efficiency and productivity on receiving, put-away flow, OS&D (Overage, Shortage and Damages) cage management.● Designed the layout for new dock expansion having sortation area, ready to cutaway zone for new dock.● Implemented lean Six Sigma and DMAIC methodologies to improve accuracy and efficiency by minimizing the receiving errors which results the less claims and lower the AP (Accounts payable) tickets● Maintained Power BI and Caspio Ticket portal Dashboards for DC Claims and OS&D issues to illustrate analytics for area of opportunity.● Utilized project management tools and methodologies to track various project progress, identify and mitigate risks, and communicate project status to stakeholders● Collaborated with 300+ buyers and vendors to establish new Caspio ticket portal and enhanced communication mode to create, manage and escalate the various receiving related discrepancies. Show less SSI Robotic and Automation is a key department in Distribution and logistics for Shoppers drug Mart Stores and Loblows Superstores to provide the millions of SKU's throughout the year for consumers for their day to day essentials. Department required a lot of operational and functional improvements for up-gradation of equipment, rebuilding the asset cage, WMS(Warehouse Management System) integration with WAMAS (SSI interface) and productivity trackers (UPH-Units per hour) Below are the main objective for the project:-• Collaborating with the engineering department to increase the efficiency of products slotting.• To Lead strategies and plans to ensure product flows, inventory levels, planning tools, standardized metrics and business process improvement resources which supported the logistics team to drive lowest total cost.• To Collaborate with Software developers to increase the accuracy of the client WMS and automated order picking system.• To demonstrate exceptional team building capability which ultimately lead to increase productivity.Outcomes:-• Efficient product slotting improved the overall product flow with less shorts with better replenishment function.• Maximized productivity exceeding 64K retail units in support of 800 pharmacies on a national level.• Significantly reduced client claims by more than 30%, limiting operational losses by $24K on a weekly basis• Lead support for DHL-Loblaws start up e-comm grocery micro-fulfilment center in a 2M consumer-based radius.• Improved productivity tracking system helped to have more visibility and provided the opportunity for better coaching to workers for more efficiency with lean operation. Show less

  • Operations Supervisor and Continuous Improvement Lead

    Apr 2021 - now

  • Operations Supervisor - SSI Robotic and Automation

    Jul 2019 - Mar 2021