Experience

• 

  Wipro

  Nov 2007 - Jul 2010

  Senior associate

  Worked With Wipro as a Senior Associate.Responsibilities - Project Name - HP Smart Friend (2nd Line Technical Support)1. Used to provide the 2nd line technical support to the HP US Consumers2. Accomplished a Lean Project and implemented ideas / thoughts to reduce DSATs percentage in HP Smart Friend PL. Analyzed data for entire PL where DSATs, CSATs are received; identified logical reasons behind the same by co-relating with customers’ comments and ratings in different parametersProject Name - HP KV(Notebook) 1. Used to provide technical support to the HP US Notebook consumers.2. SME- Also I am responsible for providing the floor support and mentoring the service desk advisors.Project Name - Windstream Communication 1.Used to provide support to the US users who used to have ISP connection of Windstream Show less

• 

  Ibm india private limited

  Jul 2010 - Nov 2011

  Senior technical service engineer

  Worked with IBM Global Business Process Services as a Technical Servie Engineer.Responsibility - 1. Provided technical support to the US customers who used be a client of IYOGI2. SME- Also I am responsible for providing the floor support and mentoring the service desk advisors

• 

  Hsbc ltd

  Dec 2011 - Dec 2012

  It analyst

  Worked with HSBC Private Limited as an IT Analyst for ITIS project.Responsibilities - 1. Offshore IT Analyst – Responsible for analyzing various technical concerns and providing resolution to HTSE users

• 

  Tata consultancy services

  Dec 2012 - Jun 2019

  Description - Utilities DomainTechnology - Infrastructure ServiceResponsibilities :- • Responsible for single handedly managing off-shore Project Management and PMO transition• Responsible for creating RFP response for EUC domain • Communicate with Business Owners, Business Stakeholders, Customers and responsible for designing Project Management Delivery model for the entire Project arena along with senior management • Responsible for driving the revenue in the Project space for offshore and have successfully converted several RFP’s in to PO• Responsible for Project Effort Estimation and Commercials• Done projects in both T&M and Fixed Price methodology Show less Description - Telecom DomainTechnology - Infrastructure ServiceResponsibilities -• Communicate with other management, engineers, product managers and support specialists on product issues• Defining High Level Scopes for various products• Creating Project Agreements, Resource Agreement and Project Estimation after analyzing the HLS and LLD of the products• Stakeholder Management and Reporting, Pre-Project activities, Requirements Gathering and Analysis, Monitoring Project status and Closure activities• Tailoring Agile Scrum as per the Project requirements in Infrastructure Service environment Show less Description - Life Science DomainTechnology - Testing, Java & UnixResponsibilities - • Lead daily stand-ups and scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.) for a Upgrade project• Empowered teams to self-organize and grow cross-functionality• Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings• Enact change and continuous improvement increasing the productivity of Scrum teams• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs• Track and communicate team velocity and sprint/release progress• Communicate with other management, engineers, product managers and support specialists on product issues• Stakeholder Management and Reporting, Pre-Project activities, Requirement Gathering and Analysis, Monitoring Project status and Closure activities• Consulting on Process Improvement and Providing Business Solution to Client/TCS Leadership Teams• Accomplished a PI project on Reduction of Incident inflow for ISM IRIS L2 support team where we have achieved a soft savings of $103,032 after PI implementation (Impact Project ID – 333134)• Responsible for creating PMR, BCP drills and project audits for ISM IRIS L2 Support project & Upgrade project• Responsible for leading a Testing project and a Migration Project• Responsible for project plan creation, managing, coordinating, planning and executing the project• Responsible for defining the responsibilities and reviewing the deliverable• Responsible for risk identification, assumption and dependencies• Monitoring the Team effort• Delegating the work package to the team leads Show less Description - IT IS project in BFSI domainTechnology - End User Services - Identity & Access Management & Service DeskResponsibilities - •Co-coordinating with the client and other vendors in terms of KT transfer and escalation management•Responsible for creating TCS Identity & Access Management KEDB, SOP and SOWs•Liaison with the Vendor for Service Desk transition•Responsible for providing KT to the Infrastructure SMEs in the Identity & Access Management team•Responsible for recruiting resources for the team•Responsible for creating Identity & Access Management cutover plan and OAT for Identity & Access Management transition•Responsible for SD governance and helped TCS for planning and integration of a successful Service Desk and Identity & Access Management transition•During BAU stage I was responsible for all kind of BAU activities regarding Identity & Access Management also responsible for Weekly Data Analysis Show less Description - IT IS project in BFSI domainTechnology - End User ServicesResponsibilities - • Prime responsibility was to handle end to end escalations from EU’s and liaising up with the various support teams in order to provide the resolution within agreed SLA•Service Desk Project Transition Management - Responsible for a smooth Diligenta SD transition to TCS. Being a core member of the transition team my responsibility was to integrate and plan the SD transition, SD estimation, create cutover dates, create SOPs, taking KT from the client and to deliver it among the other team members and mentoring the SD Tower Leads Show less

  • IT Project Manager

    Mar 2017 - Jun 2019

  • Project Manager

    Jun 2016 - Mar 2017

  • Project Manager / ScrumMaster

    Jul 2015 - May 2016

  • Tower Lead For EUC Team - Pre -Sales APAC

    Jan 2015 - Jun 2015

  • Infrastructure SME for IAM Offshore and Tower Lead for Service Desk

    Jan 2014 - Dec 2014

  • System Administrator

    Dec 2012 - Dec 2013
• 

  Tata consultancy services

  Sept 2019 - now

  Description - BFSI DomainTechnology - Infrastructure ServiceResponsibilities -• Prepare the Solution Design documents based on the requirement gathering and analysis. • Prepare the SOW, SO along with Project Plan, Risk management and Efforts and Costing • Responsible for preparing Resource Loading sheet based on efforts and costing. • Responsible for onboarding the resources for the projects. • Deliver the project as per the baseline scope, cost & schedule. • Maintain high team & customer satisfaction levels. • Ensure high quality delivery without any escalations. • Manages project interdependencies, critical path, milestones, and deliverables to ensure successful implementation and rollout. • Reports on program level status for the program team and delivery status to Executive stakeholders • Participate in, facilitate post project, and phase reviews to cultivate a learning organization. • Manage partners & ensure good quality project delivery. • Status reporting & managing executive communications Show less Description - Retail DomainTechnology - Infrastructure ServiceResponsibilities -• Responsible for liaising with multiple vendors for third-party contract renewals • End to End Vendor management from BOM Validation to PO release. • Responsible for negotiation of Quotation with various Vendors and GM analysis and identification of right vendor • Responsible for Vendor onboarding • WO, Business Case, Project Plan, creation • Liaising with TCS Legal team for approving the Partnership/Reseller Agreement for various third-party contract renewals • Responsible for WON and GPS creation and collaborating with TCS Finance team for approvals. Show less Description - Travel, Tourism and Hospitality DomainTechnology - Infrastructure ServiceResponsibilities -• Prepare the SOW, SO along with Project Plan, Risk management and Efforts and Costing • Deliver the project as per the baseline scope, cost & schedule. • Maintain high team & customer satisfaction levels. • Ensure high quality delivery without any escalations. • Manages project interdependencies, critical path, milestones, and deliverables to ensure successful implementation and rollout. • Reports on program level status for the program team and delivery status to Executive stakeholders • Participate in, facilitate post project, and phase reviews to cultivate a learning organization. • Manage partners & ensure good quality project delivery. • Status reporting & managing executive communications Show less

  • IT Project Manager

    Mar 2024 - now

  • Vendor Management Office

    Feb 2023 - Mar 2024

  • IT Project Manager

    Oct 2021 - Feb 2023

  • Project Management Delivery

    Jul 2020 - Sept 2021

  • Delivery Manager

    Sept 2019 - Jun 2020