Experience

• 

  Southern new hampshire university

  Aug 2013 - May 2016

  Assistant to the resident director
• 

  The exeter inn and epoch restaurant & bar

  Sept 2014 - May 2016

  Dining room assistant
• 

  Enterprise rent-a-car

  May 2016 - Dec 2016

  Management trainee
• 

  Burt process equipment, inc.

  Jan 2017 - Apr 2021

  Collaborates with Customer Relations manager to effectively and efficiently manage the department, including customer satisfaction, division of tasks among team members, and work qualityOversaw team of seven and served as first point of contact regarding processing questions, errors, and customer requestsDeveloped training and mentoring programs for the customer service representatives to increase industry knowledge and professional growthPioneered mentoring of new team members through daily contact, goal setting and growth of industry knowledge On-boards, trains and develops new hires using a tiered development structure over a year periodEngaged in management development training in order to hone management skills and team buildingFacilitates weekly department meetings concerning performance, policies, and departmental goalsLaunched daily reports that included quote numbers, order numbers, and call quantity in order to analyze trends in data to optimize performance of teamContinued daily tasks required of customer service representative for the Mid-Atlantic region, including but not limited to processing quotes, order entry and expedite requests Show less

  • Customer Relations Team Lead

    Jul 2019 - Apr 2021

  • Customer Service Representative

    Jan 2017 - Apr 2021
• 

  Water's edge resort & spa

  Apr 2021 - Feb 2022

  Restaurant supervisor
• 

  Thermatool

  Aug 2022 - now

  • Production Control Scheduler

    Jan 2023 - now

  • Operations Associate

    Aug 2022 - Jan 2023