Experience

• 

  Niseko alpine developments nisade

  Nov 2017 - Apr 2019

  Hotel duty manager

  Promoted to manage Front Desk and Concierge Operations in a brand new ski-in, ski-out luxury hotel. Heading up an on-shift team of 14 staff tasked with providing exceptional vacation experiences to our guests. Responsible for leading a 10-day training programme for 70+ new staff members.

• 

  Sunshine village ski & snowboard resort

  May 2019 - Sept 2019

  Front desk manager

  Managing the Front Desk and Concierge Operations for a 75-room mountain resort hotel in Banff.

• 

  Whistler platinum reservations ltd.

  Oct 2019 - May 2020

  Guest experience manager

  Managing the Guest Experience Team, who provide bespoke vacation experiences for guests in over 140 vacation rental properties throughout Whistler.

• 

  Ski jobs japan

  Jan 2020 - Dec 2021

  Founder

  Platform to connect employers and job seekers at ski resorts across Japan.

• 

  Hedley studios

  Jun 2020 - now

  Promoted into a newly created position at Hedley Studios (formerly The Little Car Company) to design and execute global commercial strategy, overseeing all operational processes, client management and partner growth. Responsible for managing the Client Services Team across all products; driving lead conversion, client retention & lifetime value, while identifying & capitalising on opportunities to increase sales, improve client experience and drive company growth.

  • Head Of Client Services

    Mar 2022 - now

  • Client Services & Operations Manager

    Jun 2020 - Feb 2022