Experience

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  Disney's all-star resorts

  Aug 2015 - Jan 2016

  Front desk guest service associate

  • Checked guests in and out and processed payments for the world's fourth largest resort complex• Operated Disney's computer-based reservation and ticketing systems• Implemented Disney's four key basics for great customer service: safety, courtesy, show, and efficiency• Assisted guests in the lobby with mobile technology to ensure an efficient experience• Ensured the safety of guests and cast members while in the lobby• Empowered to assist guests efficiently with solving their problems Show less

• 

  Hyatt place

  May 2017 - Aug 2017

  Sales and marketing intern

  • Experienced a revenue call and helped make a regional list of events in 2018 to help adjust room pricing• Planned and executed an open house event during the Pennsylvania Festival of the Arts• Completed sales calls with local area companies • Attended a CBICC Business After Hours networking event• Created property Instagram account and maintained it throughout the summer, reaching over 250 followers without promotion and utilizing Instagram stories• Took over property Facebook account and gained 150% reach and over 100 new likes• Examined Instagram and Facebook analytics and learned how to better target a specific market• Created several advertisements in Hyatt's Brand Manager as well as Adobe Photoshop CS6• Came up with and secured sales deal with Landmark Properties and CA Ventures• Created 5 hotel promotional packages: THON package, parking package, downtown experience package, Penn State experience package, romance package• Worked all events sold, including set-up and tear-down in over 5,000 square feet of space• Helped set up catering between the brand new Federal Taphouse and our meeting space• Drew up contracts and BEO's for events and group blocks - worked heavily on the PSU Engineering Conference• Gave several property tours and created relationships with local businesses for long term business (LNR, CNR)• Worked with CBICC, Federal Taphouse, and Hyatt Place State College to plan, coordinate and execute the CBICC Business After Hours event, completed successfully with a 2017 attendance record• Helped gain and book August meeting space business that exceeded budget over 100% Show less

• 

  Hilton

  Jul 2018 - Sept 2020

  • Took over corporate and association accounts located in the Northeast, 10-1,199 on peak, West Coast, 149-1,199 on peak and expanded to cover all of pharma by second year• Grew pharmaceutical bookings by over 300% year-over-year after consuming market• History of exceeding quarterly goal in both rooms and food and beverage revenue by over 100%• Consistently maintained speed to market with the fastest lead response time within my team• Handled RFPs, contracts, rebooks, site visits, negotiations and account maintenance across all markets during COVID-19 temporary closure• Converted over 13,000 room nights or $3.391 million during temporary 4-month COVID-19 closure• Captured multiple new accounts from the competition, resulting in two multi-year deals within 8 months of the new role• Lead several sales calls to new and existing accounts, resulting in new RFPs and two new bookings• Headed the Blue Energy Committee as the Guest Relations Champion, leading a small team of managers to increase guest satisfaction ratings (SALT)• Third best hotel within managed Hilton's in the United States for the highest number of rebooked 2020 room nights due to COVID-19 Show less "This is a competitive full-time opportunity designed to attract top hospitality students from key colleges and universities. Hilton is focused on hiring students and placing them into a successful management training program at the property-level that can lead to long-term managerial job placement." (jobs.hilton.com)• Handled cleaning an average of 41 room credits per day on task force at The Drake in Chicago, IL• Completed a comprehensive 6-week rotation throughout each department of a 757 key property• Assisted the Front Office Team bring in over $27,000 in upsell revenue through agent coaching• Extensively reorganized the back office to maximize team member satisfaction, improve agent performance and mitigate inventory discrepancies• Solely managed the front office operation in both the AM and PM shift• Worked on an extensive front desk retraining program to maximize property SALT scores, improve agent upsell performance and mitigate Make It Right lost revenue Show less

  • Sales Manager

    Jan 2019 - Sept 2020

  • Front Office Corporate Management Development Program Trainee

    Jul 2018 - Dec 2018
• 

  Coldwell banker residential brokerage

  Dec 2020 - now

  Real estate agent
• 

  Hilton

  Aug 2021 - Apr 2024

  • Senior Sales Manager

    Aug 2022 - Apr 2024

  • Sales Manager

    Aug 2021 - Aug 2022
• 

  Signia by hilton orlando bonnet creek

  Apr 2024 - now

  Complex senior sales manager