Experience

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  Fm logistic

  Sept 1994 - Jan 2000

  After a training in Netherland in the Hewlett Packard factory, I was in charge to train the new technician and assistant for repairing laser printer detected defective on the production line. I was in charge in managing the defect products in the warehouseCreation of an internal data base for analysis of the main failing..I was involved in the writing of quality procedures for the department, ISO standard 9002. Repair laserjet printer which were defective on the production line, help peolple from the product line to determine if the product was good or defect

  • Debug technician

    Sept 1994 - Jan 2000

  • Technicien debug

    Sept 1994 - Jan 2000
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  Siemens healthcare

  Jan 2000 - Dec 2015

  Customer service engineer

  Worked as Field Service Engineer on different products, CT, ULS and Mammography and SPECT nuclear medicine Gama Camera. Deliver service and PM on different sites in the East French region. I was trained on PACS systems, SYNGOVIA and standalone workstation. Involves in the deployment of the remote solutions. Knowledge in VPN, DICOM.

• 

  Ge healthcare

  Jan 2016 - now

  I'm supporting digital products as Level 3 for the EMEA, LATAM zones (Edison Health Link, Digital Expert, Imaging Insights, Imaging Protocol Manager). I'm working on Linux and Windows based systems, knowledge with Kubernetes environment.I'm involving in the improvement of the processes and the training for FE, I'm working closely with the L4 SW team on all issues that need their expertise. Involve in the improvement of the service manuals, I'm working on products not on production to make sure that all will be fine to service them when they will be on production.Involve in groups for lean actions and improvement of processes/training. Developed my leadership in this position. Work in an international environment. Show less Develop capabilities for servicing CT SIEMENS and Ultrasound System (SIEMENS, PHILIPS, HITACHI-ALOKA, TOSHIBA). Write technical and training documents. Do on job training on site and training in class (USA & FRANCE) on CT and ULS systems. Support Field Engineers remotely or onsite by traveling across Europe. Involved in the development of Remote Connectivity by finding solutions to get logs and other files needed for troubleshooting purposes. Test all solutions deployed by the US team. Productivity leader to reduce costs. Analyse costs and establish Power Point presentation for regional managers, create pivot tables and charts for a complete analyse. Lead some Lean projects to simplify the service operations, to improve the quality of documents (PM checklist in xml format). Help the European regions to identify new tenders, prepare new training session or a plan to go for servicing products. Strong team spirit. Show less

  • Digital Service Engineer Level3

    Mar 2022 - now

  • Technical Support Engineer AMS Europe CT

    Jan 2016 - Apr 2022