Experience

• 

  Violet organization

  Jan 2016 - Jul 2022

  Collect and submit feedback from beneficiaries and stakeholders through CFRM channels to the team• Ensure awareness of CFRM and communication/feedback channels among beneficiaries and stakeholders• Training more than 800 new employees on child safeguarding policies and PSEA• Serve on the field committee for PSEA and child safeguarding code of conduct breaches• Conduct awareness sessions and distribute informational materials on PSEA and safeguarding• Maintain records of feedback, complaints, and incidents, and prepare regular reports• Liaise with local authorities and community leaders to promote accountability and protection• Coordinate with other humanitarian actors to enhance PSEA and safeguarding efforts Exibir menos • Manage Violet organization's hotline and respond to beneficiaries' requests for assistance More than 20,000 families were responded to and referred for free transportation and shelter services• Conduct field visits to camps, villages, and quarters with Rapid Need Assessment teams• Meet with community representatives and IDP families to conduct interviews and verify camp status• Provide general information and support to IDPs• Make referrals to other sectors of Violet or other service providers when needs fall outside Violet's scope• Follow up on referrals to ensure actions are taken and results are communicated to beneficiaries and Submit weekly reports to the MEAL Coordinator• Continuously track displaced individuals within the Violet Organization Hotline Project Exibir menos • Conducted regular field visits and submitted detailed monitoring reports capturing project outputs.• Carried out compliance monitoring, including verification of contractors' work, distributions, and beneficiary selection.• Ensured data quality by conducting field checks and verifying the accuracy and completeness of survey questionnaires.• Compiled and analyzed data from various sources, including FGDs, observations, and key informant interviews (KIIs).• Collected and addressed feedback and complaints from beneficiaries using dedicated hotlines and feedback forms.• Coordinated with field staff to ensure that all feedback and complaints were recorded and addressed properly.• Contributed to the development of accountability action plans and ensured their timely execution.• Ensured clear communication with CFM and coordinated feedback mechanisms with the accountability team. Exibir menos

  • Accountability & CSG-PSEAH Focal Point

    Jan 2020 - Jul 2022

  • Hotline Assistant

    Jan 2020 - Jan 2020

  • Field MEAL Assistant

    Jan 2016 - Mar 2020
• 

  Mercy-usa for aid and development

  Jan 2022 - Jan 2024

  Accountability officer

  Build capacity and understanding among Mercy-USA staff, partners, and contractors on beneficiary accountability and more specifically on the objectives and functioning of the CFM, as well as on what to do / not to do when receiving a complaint. This was covered by 100 percent• Conduct field visits throughout the project cycle (before, during, and after the intervention) and coordinate with the CFRM and project implementation teams for the same, in order to spread information / awareness about the CFM to beneficiaries and non-beneficiaries, as well as local authorities and stakeholders• Receive and acknowledge receipt of complaints formulated through the CFM (including those received directly by other Mercy-USA staff, through the hotline, and actively seeking out feedback with the community) Exibir menos

• 

  World vision

  Jan 2024 - now

  • Manage the Help Desk and oversee the process of receiving and handling beneficiary complaints.• Ensure effective recording of all complaints and feedback within the Complaint and Feedback Mechanism system.• Coordinate with teams to ensure timely resolution of issues and responses to beneficiary needs in accordance with WFP standards.• Analyze feedback data to prepare periodic reports and provide recommendations for service improvement.• Ensure compliance with accountability standards and beneficiary protection policies in all complaint-handling procedures.• Conduct consultation sessions for beneficiaries on complaint mechanisms and their rights to provide feedback. • Coordinate with technical teams to ensure the efficiency of systems used for recording and analyzing complaints.• Prepare monitoring visit reports to evaluate the effectiveness of complaint resolution and beneficiary support processes. Exibir menos Conducted regular field visits and submitted detailed monitoring reports capturing project outputs.• Carried out compliance monitoring, including verification of contractors' work, distributions, and beneficiary selection.• Ensured data quality by conducting field checks and verifying the accuracy and completeness of survey questionnaires.• Compiled and analyzed data from various sources, including FGDs, observations, and key informant interviews (KIIs).• Collected and addressed feedback and complaints from beneficiaries using dedicated hotlines and feedback forms.• Coordinated with field staff to ensure that all feedback and complaints were recorded and addressed properly.• Contributed to the development of accountability action plans and ensured their timely execution.• Ensured clear communication with CFM and coordinated feedback mechanisms with the accountability team Exibir menos

  • WFP Center Management Officer

    Jan 2025 - now

  • MEAL Assistant - Help Desk

    Jan 2024 - Jan 2024