Experience

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  Taino express

  Sept 2013 - May 2022

  General manager

  § Monitored three branches of this courier services, providing shipping from the United States to San Pedro de Macorís. Managed these branches with a total of five employees overall. § Performed customer services duties, providing information, and resolved doubts for new online sales; troubleshoot customer issues and advised them with several alternatives; boosted sales providing help to customers on their online orders; received and processed orders, requests and claims through our online software; generated statistics and daily charts on the sales of each branch. § Recognized the actions of the competition and escalated to main corporation; identified market opportunities; prevented future incidents. § Maintained and watched the inventory for each location. § Consolidated accounts, while recording expenses and sales. Executed payroll payments. Show less

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  Los pinos bar and restaurant

  Dec 2017 - Feb 2022

  Manager

  § Coordinated and applied acquired knowledge in the food, wine & liquor menu. Mastered recipes and ingredients for specialty drinks to achieve the perfect personalized combination for each customer. § Trained new servers on the creation of excellent dining experience for the customers and themselves. Oriented them on liquor laws and client’s behavior. Also, developed a server handbook as a reference handout for every employee. § Handled customer complaints and always ensured customers left satisfied and with a big smile. § Performed stocking duties and inventory maintenance before, during, and after every shift. § Make a constant effort to become familiar with regular customers to meet their specific needs Show less