Experience

• 

  Hammet's

  Jul 1998 - Jul 1999

  Retail manager

  Retail store manager. Managed store profit. Inventory control. Daily store operations and all accounting. Payroll.

• 

  Dairy queen

  Aug 1999 - Sept 2001

  Store manager

  Management of store personnel. Store profitability. Payroll and all accounting.

• 

  Krispy kreme

  Sept 2001 - Sept 2012

  General manager

  Investigated and managed store profitability through analysis. Investigated and resolved food quality and complaints ensuring customer satisfaction and repeat customers. Maintained all accounting, daily cash reconciliation and deposits. Purchasing food supplies and monitoring inventory and costs.

• 

  Chuy's

  Sept 2012 - Oct 2013

  Floor manager

  Train staff to enhance customer service and increase profits by suggestive selling. Successful in hiring, motivating, and retaining store personnel by creating a positive work environment.

• 

  Chartwells higher education dining services

  Apr 2013 - Jan 2021

  Summary: The purpose of this job is to manage the food service operation, maintaining established costs and quality standards so as to ensure superior service and maximize profits.Supervisory Responsibilities: Manages subordinate supervisors who supervise a total of 60 to 150 associates in the Retail Environment. Is responsible to assist overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities includes interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.Essential Duties and Responsibilities: Executes short term and long-term financial and operational plans for the unit, which supports the overall objectives of the company.Assist in-unit annual budget.Monitors the performance of the unit through verification and analysis of customer satisfaction systems and financial reports. Initiates corrective actions.Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.Implements and maintains sales and marketing programs.Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the unit.Maintains a security function, which protects both the assets of the unit and the personal safety of associates and customers.Implements and maintains effective two-way communication systems which reach all associates.Develops new programs, which result in an increased level of customer satisfaction and operational excellence. Show less

  • Director Of Dining Services

    Aug 2018 - Jan 2021

  • Director of National Brands

    Apr 2013 - Aug 2018
• 

  Krispy kreme

  Jan 2021 - now

  • General Manager

    Jun 2023 - now

  • AGM

    Jan 2021 - Jun 2023