Experience

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  Safaricom plc

  Jun 2011 - now

  I am a Business Development Specialist with expertise in identifying growth opportunities, cultivating strategic partnerships, and driving business success. My skills include market analysis, lead generation, and relationship building. I collaborate with sales teams, contribute to strategic planning, and actively participate in product and service development. With a focus on customer education and data management, I excel in cross-functional collaboration to ensure effective business growth. My continuous improvement mindset and market awareness make me an asset in achieving and exceeding organizational objectives. Show less I specialize in driving customer obsession through superior customer experiences. My focus is on contributing to organizational growth by fostering deep relationships with partners and ensuring customer loyalty. I aim to optimize sales and revenue, identifying untapped channels for a minimum 30% annual increase. Strengthening partnerships, I provide feedback for innovation, propose transformative products, and position the company as a digital partner of choice by maintaining accurate customer records, support strategic brand building events, and collaborate on customer focus group reviews. With a 360-degree view, I efficiently manage customer insights, ensuring prompt responses to service requests and implementing churn mitigation strategies. Show less I specialize in developing strategies to guide companies in aligning their products and services with evolving market trends, securing and maintaining a leadership position. My expertise includes growing accounts within target markets, achieving set targets, and cultivating relationships with existing clients. I excel in strengthening business partnerships through the development of strategic relationships. Additionally, I bring experience in managing team dynamics and fostering cross-functional engagement for effective execution of business strategies. Show less Seasoned in relationship management and retention of existing accounts through continuous engagement and strategic ring-fencing. With a strong focus on managing team projects and dynamics, I ensure transparency in the entire customer journey and processes. By keeping the Decision-Making Unit (DMU) contact lists updated, I provide leadership to customers, guiding strategic conversations to achieve their goals. Additionally, I recommend and implement up-to-date business solutions that are fit for purpose, contributing to the overall success of the customer and the organization. Show less

  • BUSINESS DEVELOPMENT SPECIALIST

    Apr 2023 - now

  • ACCOUNT RELATIONSHIP MANAGER -MANUFACTURING, TRANSPORT AND LOGISTICS

    Apr 2018 - Mar 2023

  • CORPORATE ACCOUNT MANAGER (FINANCIAL SERVICES)

    Apr 2014 - Mar 2018

  • CLIENT SERVICE MANAGER

    Jun 2011 - Mar 2014