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Betzabe Acevedo

Betzabe acevedo

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location of Betzabe AcevedoBudd Lake, New Jersey, United States
Phone number of Betzabe Acevedo+91 xxxx xxxxx
Followers of Betzabe Acevedo78 followers

  • Timeline

    Nov 2019 - Feb 2021

    Customer Service Representative

    Enablx
    Oct 2021 - Dec 2022

    Sales Coordinator

    Freedom Solar, LLC
    Current Company
    Jul 2022 - now

    Service Advocate

    Healthfirst
    Remote

  • About me

    Service Advocate

  • Education

    • Morris hills

      -
      High school diploma

      Activities and Societies: AVID Program. Participated in track and field for three years Joined field hockey sophomore year though my senior year. Was able to obtain my varsity letter first year as well as be the captain for JV. The core component for the AVID Secondary System is the AVID Elective, which supports students as they challenge themselves in classes that are more rigorous. Students are taught study skills, note taking, time management, writing skills, and research skills, while being immersed in a college-going culture.

    • Morris hills high school

      2013 - 2017

  • Experience

    • Enablx

      Nov 2019 - Feb 2021
      Customer service representative

      Answering high volume calls and helping plumbers and customers troubleshoot different types of water heaters.Diagnosing the problem and help costumers how to fix the issue and giving parts to ensure issue is fixed. Verifying customers warranty and updating information with proper documentation. Understanding serial numbers and manufactures products.

    • Freedom solar, llc

      Oct 2021 - Dec 2022
      Sales coordinator

      Prequalify homeowners to get our solar systems.Verifying information from database.Explaining benefits as to why our product would be the best investment to homeowners home.Navigating different computer software while handling high volume outbound calls.

    • Healthfirst

      Jul 2022 - now

      The Service Advocate is responsible for supporting Contact Center Operations (CCO) by ensuring members and/or providers receive an exceptional customer experience. The Service Advocate is engaged as the primary liaison to our Signature HMO members,providing high touch support throughout the lifecycle of these member’s Healthfirst journey, ensuring they and/or their providers receive an exceptional customer experience. This individual receives and addresses member & provider inquiries, de-escalates and resolves complaints, educates clients, retains members, helps to prevent dis-enrollments, and escalates issues requiring additional intervention across all Lines of Business (LOBs) and the Signature HMO product platform within our traditional and/or Omni-channel contact center environment. The Service Advocate maintains the Healthfirst culture and drives improvements to ensure the best possible customer experience as measured by First Call Resolution (FCR) and Customer Experience KPI’s, for our North Star Members and the Providers who service them.Duties and Responsibilities Show less

      • Service Advocate

        Feb 2024 - now

      • Member Engagement specialist

        Jun 2023 - now

      • Service Agent

        Jul 2022 - Dec 2023

  • Licenses & Certifications