Experience

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  Delta networks systems

  May 1998 - Jun 2003

  It contractor

  Y2K Upgrades (BIOS/Outlook)Office roll outsPC rebuilds/replacements/upgradesBasic network troubleshootingPrinter installationsFighting the melissa virus with a vengenceOffice movesChemist ordering software roll outPrepping thin clientsDesktop support

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  Cunard line

  Jun 2003 - Sept 2009

  Computer system officer / onboard it manager
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  Seabourn cruise line

  Dec 2009 - Dec 2011

  Computer systems officer

  Computer Systems: All onboard computer systems are from Dell or IBM.Role: Served as the Computer Systems Officer for all Cunard and Seabourn ships.Implementation: Assisted with the implementation of all computer systems onboard the Queen Mary 2 and Queen Victoria Ships.Cisco Support: Provided support for Cisco wireless and switch, including setting up switching and routing.Server Support: Experienced in supporting Server 2000-2008 in a clustered environment.Novell Administration: Administered Novell Netware 6.5 and GroupWise 7 in a clustered environment.ZENworks: Handled ZENworks snapshots and application distribution.Novell Products: Administered all Novell products using Novell Console One.Connectivity Support: Provided support for satellite connectivity and bandwidth management.Lotus Notes: Handled Lotus Notes rollout and client support.IDF Support: Provided support for IDF interactive TV system.Backup Maintenance: Maintained backups using Backup exec 9.1. Show less

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  Network configurations

  Mar 2012 - Apr 2014

  Account manager/vitm

  IT Technology Reviews: Conducted quarterly IT technology reviews.IT Budgets: Provided companies with IT budgets.Client Relationships: Maintained client relationships.Network Upgrade Solutions: Provided clients with network upgrade solutions.IT Management: Manage the overall IT needs of clients.Project Management: Handled project management tasks.Revenue: Increased monthly recurring revenue.Client Escalations: Managed any client escalations.Sales: Handled sales of hardware, software, and SLA agreements.Sales Targets: Met sales targets.Networking: Networked with suppliers and potential clients. Show less

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  Vox telecom

  Apr 2014 - Apr 2017

  Sales Targets: Met and exceeded monthly sales targets through new business generation.Product Focus: The focus was specifically on the Access and Connectivity product suite, among others.Team Mentorship: Mentored a team of 10 Area Sales Executives.Team Targets: Guided the team to meet and exceed their sales targets in specific territories.Sales Product Focus: The focus is specifically on the Access and Connectivity product suite, among others.Team Mentorship: As a Business Development Executive, mentored a team of Area Sales Executives.Team Targets: Guided the team to meet and exceed their sales targets in specific territories. Show less Vox Sales: Handle new sales of Vox bundled products focusing on converged solutions.Business Acquisition: Acquired new business through lead generation from existing contacts and cold calling.Product Sales: Handled sales of MPLS, last mile infrastructure, VOIP, PBX, video conferencing SaaS, Microsoft cloud products, and network monitoring tools.Platform Sales: Handled sales of Linux-based platforms, satellite solutions, Smartboard, virtualisation, and hosted solutions.Client Management: Managed clients’ expectations and escalations.Sales Targets: Met sales targets.Sales Forecasts: Provide weekly sales forecasts.Sales Cycle Management: Manage the sales cycle from initial engagement to installation and handover to the account manager.Client Liaison: Handle client liaison and customer service satisfaction.Account Management: Handle account management tasks Show less

  • FTTB Sales Manager KZN

    Apr 2016 - Apr 2017

  • Account Executive

    Apr 2014 - Mar 2016
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  Leaf technologies

  Jun 2017 - Dec 2017

  Telecommunications specialist

  Business Growth: Grew the connectivity business in alignment with the company’s vision.Lead Generation: Generated leads through cold calling.Team Training: Trained and upskilled the existing sales team.Meeting Attendance: Attended meetings with sales staff to assist with closing deals and addressing technical queries.Marketing Campaigns: Developed marketing campaigns and fibre activations in targeted areas.Brand Awareness: Generated brand awareness through industry networking.Division Promotion: Promoted the division within the company and provided continued guidance and mentorship to junior salespeople.Voice Deals Assistance: Assisted in any voice deals from LCR to VOIP.Solution Planning: Involved in solution planning and pre-sales.Supplier Management: Managed suppliers such as ECN, Liquid Telecoms, and Vox. Show less

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  Yolo telecoms

  Dec 2017 - Apr 2019

  Coastal business development

  Business Development: Handled business development for the coastal regions.Yolo Sales: Conducted new sales of Yolo’s products with a focus on converged solutions.Product Sales: Managed sales of last mile infrastructure, VOIP, PBX, video conferencing, SaaS, Microsoft Cloud Products, and network monitoring tools.Virtualisation and Hosted Solutions: Handled sales of virtualisation and hosted solutions.Business Acquisition: Acquired new business through lead generation from existing contacts and cold calling.Client Management: Managed clients’ expectations and escalations.Sales Targets: Met sales targets.Sales Forecasts: Provided weekly sales forecasts.Sales Cycle Management: Managed the sales cycle from initial engagement to installation and handover to the account manager.Client Liaison: Handled client liaison and customer service satisfaction. Show less

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  Adept ict

  Sept 2019 - Dec 2022

  Key account manager

  Client Relationships: Cultivated and maintained relationships with clients to develop new opportunities.Client Satisfaction: Managed client expectations, interactions, follow-ups, and issue resolution to ensure client satisfaction.Sales Strategies: Implemented sales strategies and achieve targets.Product Knowledge: Maintained knowledge of all products, services, and solutions offered by Adept to match client needs.Solution Delivery: Monitored solution delivery time.Representation: Represented Adept at networking or industry-related functions.Resource Coordination: Worked closely with relevant resources to propose correct solutions.Project Implementation: Worked with the Sales Administrator to ensure the successful implementation of project plans and/or service delivery.Progress Reporting: Provided regular and proactive progress reporting.Sales Report: Submited weekly sales reports.Client Management: Managed client churn through proactive engagement.Client Base Growth: Grew the client base by scheduling new client meetings with the prospect of conversion.Sales Pipeline: Maintained a healthy pipeline of sales with 1 - 3 month forecasts.Sales Accuracy: Ensured high levels of accuracy regarding committed sales for the month.Process Understanding: Had a clear understanding of internal processes. Show less

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  First distribution

  Jan 2023 - now

  Senior account manager

  Driving Targets: Drive targets based on monthly GP targets on allocated accounts.Sales and Business Development: Handle sales, business development, and knowledge transfer of cloud offerings to allocated accounts.Recruitment: Recruit and onboard additional resellers.Product Expansion: Expand product offerings within existing resellers.Strategy: Drive reseller business and marketing strategy to expand the FD brand portfolio within existing and new targeted accounts.Understanding Reseller Strategy: Understand reseller strategy, programs, and complete portfolio of products.Certifications: Maintain current sales certifications on all brands.Business Review Sessions: Attend bi-weekly business review sessions with Brand and Presales.Pipeline Status: Provide weekly updates on the status of projected deals and their probabilities.Tracking and Forecasting: Track and forecast partner activities and the status of activities achieved.Brand Communication: Engage and communicate brand updates to resellers.Brand Discussions: Attend bi-weekly brand discussions for planning, pipeline, and updates.Relationship Management: Build and manage relationships with key resellers and FD Brand and Pre-sales teams.Central Contact: Be the central point of contact for all resellers on vendor programs.Strategy Execution: Ensure satisfactory execution of the reseller business strategy plan.Reseller Meetings: Attend 2-3 reseller meetings per day.Vendor Conferences: Attend vendor conferences.Sales Growth: Demonstrate sales growth.Sales Targets: Ensure sales targets are achieved and report any deviations with detailed reasoning.Marketing Planning: Attend marketing planning sessions with the brand manager and marketing hub (FD).Reseller Awareness: Encourage reseller awareness and attendance of all FD events and initiatives.Managing Expectations: Manage resellers’ expectations by engaging with operations, Brand, and Pre-sales teams. Show less