Experience

• 

  Wipro

  May 1997 - Apr 2021

  • Account Delivery Head (Jan’21 to Apr’21) for projects of Banking customers in Southeast Asia Region• Account Delivery head (Mar’18 to Dec’21) for Philips Account.• End to End Responsible for delivery of all engagements and Prime Point of contract for delivery escalations to Customer.• Improved Execution Margin by ~12% YOY on the base of 100 Mil Revenue via strong governance • Improved Revenue from USD 78 Mil /yr  100 Mil/yr 108 Mil / yr in 2 years via new portfolios & Delivery lead growth• Created high performing teams via mentoring, certification and hiring. • Improved Annual CSAT from 5.9 to 6.7 on the scale of 7 with NPS > 90%. • Analyzed Online B2C portal, improved UI & Customer experience there by enhanced sales during high season. • Migrated 100+ services from On-Premise to Cloud (AWS/Azure/GCP) along with Data Migration • Built full stack support model for each service in AMS, called Application As A Service (which helped in bringing OPEX and cost efficiency)• Automation Via Bots and Zero Touch Automation for L1 and L1.5 Ticket handling there by ticket reduction of 50% in 2 Qtr• Implemented DevOps culture (and on-boarded tools) there by reduced release cycle time, improved release quality. • Managed team size of 2300+ members Show less • Sr Delivery Mgr in Cisco account for all the engagements of portfolios Customer Strategy and Success (CS&S), Globalization IT (GIT), Cisco Value Chain (CVC)• In CS&S portfolio executed projects related to Cisco Customer Care (C3) application development & enhancements, support, building community webpage, Oracle Incentive Compensation development , Sales Coverage, Crediting and Compensation (SC3) Support.etc• In GIT portfolio executed projects in Cisco Workforce Content services, enhancements to Cisco.com, Finance IT,..etc• In CVC portfolio executed projects in Supply Chain Management – Source Track Analytics insights generation, Testing…etc• Managed team size of 250+ members Show less • Delivery Mgr in Cisco account for all the engagements of portfolios Go-To Market Services (GTMS), Connected IT Services (CITS), Communication and Collaboration ID (CCIT)• In GTMS portfolio executed projects Release coordination, Oracle Incentive Compensation development & Support, Migration Oracle to Teradata. Technology involved in executing these engagements are Oracle, informatica, PL/SQL, BO..etc• In CITS portfolio executed projects related to Cisco Customer Care (C3) application development & enhancements, support, building community webpage..etc• In CCIT portfolio executed projects in Finance IT, Marketing IT, enhancements to Cisco.com..etc• Managed Team size of 250+ members• Operations Head for Cisco IT account: Enhancing MIS dash boards, Structured operations team to publish reports periodically, Implemented Flex center, Built functional and technical SME POOL who can be used across the portfolios Show less • As a Portfolio Manager for Cisco IT account at onsite responsible in conducting and driving engagement review meetings with client (weekly, monthly & quarterly), project management and planning, engagement health review using metrics data, handling client escalations by providing RCA, identification improvement plans & implementation.• Managed Portfolio Application Foundation Solutions (AFS) Support which covers IT infrastructure services support for 22 platforms. Support work involved all levels (L1/L2/L3) with various priories (P1, P2…P6) involves tickets (cases) handling by support engineers for 24 hour of global customer. • Along with Support Enhancements to the existing applications and to reduce the number of tickets (cases).• Team size managed is 117 Show less • As Program Manager managing multiple projects (7 to 8 projects) on going with SONY electronics USA. • Few are development projects, few are maintenance + production support and few are minor enhancements. • Primarily these are all web based applications in J2EE technology and Oracle database. • Coordinating with onsite and offshore support team to timely closing the tickets• Making sure all SLA and metrics are met (like number of tickets raised, tickets closed, tickets pending .etc) • Team Size Managed is 35 Show less • As Project Manager for Nissan North America Managing delivery to customer, managing development team and team coordination • NARDW (North America Regional Data Warehouse) project is to achieve the business objectives which would primarily help in augmenting the data in the NARDW to support analysis and reporting requirements and provide timely, useful and accurate information to subsidiaries, regional management and NML.• Weekly project status reporting and tracking project metrics • Team Size Managed is 12• As Project Manager for Schneider Electric, France and another customer IBM Japan for various projects • Involved in Requirements collection, Design, Review, Client Coordination, Project Management, Post go-live support. • Projects managed are MMTrans, HBTrans, RFQ EForce, New Trans Tool, RFQWEB. Show less

  • Account Delivery Head

    Apr 2018 - Apr 2021

  • Offshore Delivery Head

    Jan 2017 - Mar 2018

  • Sr Delivery Manager

    Oct 2013 - Dec 2016

  • Delivery Manager

    Mar 2010 - Oct 2013

  • Portfolio Manager

    Jul 2006 - Mar 2010

  • Program Manager

    Oct 2005 - Jul 2006

  • Project Manager

    Mar 2003 - Oct 2005

  • Onsite Coordinator & Tech Lead

    Feb 2001 - Mar 2003

  • Developer

    Apr 1998 - Feb 2001

  • Trainee

    May 1997 - Mar 1998
• 

  Bias corporation

  Jul 2021 - Mar 2022

  Director

  Director Program Management

• 

  Deloitte

  Mar 2022 - now

  Manager - cloud engineering