Experience

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  Northern virginia community college

  Oct 2017 - Aug 2022

  • Support faculty, students and staff with installation, configuration, and troubleshooting of desktop, laptop, and home networking hardware and provide customer support, which includes prompt response times.• Provide instruction and mentoring to clients on the proper use of installed software and internet resources.• Assure that all tickets are answered accurately and in a timely fashion.• Document all exchanges using ticketing system and escalate complex issues to tiered support groups.• Ensure all IT assets are properly inventoried and accounted for.• Serve as Lead on deployments of single lecture/staff stations to whole classrooms which can range from 20-30+ computers.• Perform Networking, Network Troubleshooting and Patch management.• Working knowledge in SCCM (System Center Configuration Manager). • Working knowledge of various software such as Eclipse, VMWare, Deepfreeze, Reboot Restore.• Assist with the Imaging, installation, and troubleshooting of virtual machines in Cyber labs and abroad via • Assist with Citrix • Support and troubleshoot Audio and Visual equipment.• Recommend new solutions and technologies to improve security, business processes and reduce risk, while enhancing the end user experience.• Encourage a spirit of teamwork by sharing experiences and guidance on information Security/Technology matters to other parties, both internal and external to the team. Show less

  • Information Technology Specialist

    Jan 2017 - Aug 2022

  • Information Technology Help Desk Technician

    Oct 2017 - Jul 2021
• 

  Pgtek

  Aug 2022 - Mar 2023

  Security analyst
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  E-infosol llc

  Mar 2023 - now

  Full stack developer