Experience

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  Victoria and alfred waterfront

  Jun 2003 - Jan 2004

  Tourism information consultant

  Providing different tourism information for many different tourists in Cape Town and selling of Victoria and Alfred productsReasons for leaving Victoria and Alfred Waterfront was due to me having my first child.

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  Berco express

  Feb 2009 - Sept 2010

  Contact center executive

  Placing collections, quotations and tracking and tracing, consolidating reports to analyse service level agreements for clients

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  Berco express/aramex

  Oct 2010 - Dec 2015

  H.r officer

  As HR Officer/ HR Assistant I was responsible for the successful achievement of the following:• Retrieving benefits and administration reports and balancing numerical data Unions called National Bargaining Council. This required the balancing of income and expenditure statements for all staff nationally within South Africa.• Scribing for disciplinary enquiries and assisting in the exiting of the employee life cycle within the business.• Conducted Training and development to new hires along with drafting induction programs.• Arranging social programs and activities to enhance mental and physical wellness• Preparing all supporting documents for the processing of any increases, promotions, incentives and new appointments salaries each month for payroll• Ensuring company policies and procedures are adhered to by retrieving any poor work performance issues and addressing them.• Performing end to end Recruitment and selection in 5 different regions of South Africa• Submitting all benefits and administration documents on various labour brokers operating systems.• Monitoring approvals prior to appointing new hires and uploading Injury on duty files for compensation fund.• Procurement of uniforms to all courier staff Show less

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  Melbro group( crazystore division)

  Jan 2016 - Jun 2022

  H.r manager

  My portfolio consisted of the following HR disciplines:•Recruitment portals were introduced by advertising roles online on average 20 posts each month and developed training on the selection process of candidates to various team leaders prior to interviews •Issuing of company uniforms to new engagements and processing the payments for the purchases and planning on new look uniforms to keep up with retail trends•Monitoring time and attendance to assess corporate risk on leave provisions, by retrieving any outstanding documentation for payroll administration•Determined the affordability and mitigating reasons on costs for employees on requests for company retention benefits such as staff advances and store purchase accounts.•Constructed counter strategies and closing arguments on labor inspections, compliance orders and contravention notices issued by the department of labor for any defaults such as health and safety ergonomics and legislation against any of 445 stores within Southern African. •Collaborate with team leaders to review any performance challenges of staff that require performance strategies and was nominated to chair disciplinary enquiries to various other group companies in the company chain. This allowed me to represent the company at conciliation, mediation and arbitration at labor council for any employee disputes•Analyze and report on financial data on HR development and Talent Management to top management.•Custodian for Melbro Retail on all COVID 19 related matters for the group within Southern Africa. •Executed monthly deadlines to 36 area managers to submit various payroll documentation of 3000 employees each month•Monitored and implemented legislation laws on reporting employment equity numbers and income differentials within the company occupation levels.•Nominated to ensure the completion of Injury on duty documentation and submit to workman’s compensation as per legislative laws. Show less

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  Too much wifi

  Oct 2023 - now

  Senior human resources manager

  Lead and manage the full spectrum of HR activities for a company with 300+ employees, ensuring compliance with company policies and labour laws.Support managers and staff with conflict resolution, workplace investigations,& disciplinary proceedings.Oversee the development and implementation of company policies, procedures, and strategies, including employee onboarding, payroll, and disciplinary actions.Provide critical support in the aftermath of traumatic incidents, arranging counselling for employees impacted by hijackings and robberies.Conduct mediation and chair internal grievance processes, handling whistleblowing reports on fraud and victimization with discretion.Collaborate with senior leadership to ensure compliance with Employment Equity (EE) and Skills Development Act (SDA) regulations, including the submission of detailed reportsManage workforce planning, headcount, labour costs, and performance metrics.Oversee the payroll process for 300+ employees, ensuring all data is accurate and submitted on time, while resolving payroll-related queries.Manage the company's Health and Safety program, ensuring compliance with COIDA and minimizing workplace risks.Represent the company at the CCMA, arbitration, and settlements.Lead HR reporting and data analysis for training and development, aligning with SETA requirements, and fostering a culture of continuous improvement.Organize and manage employee engagement programs such as competitions, quizzes, and special farewells, enhancing employee morale and corporate culture.Implement Employment Equity plan, and annual reports submission on time.Facilitated employee well-being programs, significantly improving employee satisfaction and retention.Skilled in mentoring and coaching managers to handle HR matters effectivelyExperience in drafting and updating company policies in line with best practices and labour laws.Focus on employee support and well-being, including crisis management and psychological support Show less