Experience

• 

  Mitsubishi electric europe bv

  May 2013 - Sept 2013

  Intern

  • Being part of compliance department, - Handling tasks connected to maintaining ISO 14001 norm,

• 

  Capgemini

  Jul 2014 - Aug 2023

  • Managing 6 team leads for Southern European and Benelux countries,• Leading delivery of successful Collections transition for 160 FTEs, for multiple European countries within 12 months,• Cooperating with Global Process Owners and Client on process changes and documentation. • Negotiating and maintaining trust-based relationship with the client,• Implementing improvements in the process for more effective collection strategies utilization, • Preparing ad hoc analysis and deep dive RCA on pending issues,• Preparing forecasts on landing positions for month end results, • Taking part in numerous workshops with the client, actively discussing challenges and dependencies in the process,• Implementing successful backlog reduction plans,• Implementing the Collections Team effectiveness measures, • Setting targets and priorities for Team Leads, • Constantly communicating with Team Leads thorough weekly 1 to 1 meetings and chats, developing a backup.• Preventing attrition and appreciating team members. Show less • Managing team of 10,• Maintaining high level of communication with all stakeholders,• Developing talents and motivating low performers,• Planning, directing, evaluating and supervising workflow,• Acting as a back up of Collections manager,• Focusing on reaching agreed SLAs and managing ageing,• Implementing process changes,• Delivering customer oriented services,• Controlling the process execution and handling escalations,• Supervising recruitment process, • Participation in program for most effective women leaders,• Additionally: execution of successfull P2P transition. Show less

  • Collections Team Manager

    Mar 2021 - Aug 2023

  • Collections Team Lead

    Jul 2019 - Mar 2021

  • Finance and Accounting Senior Specialist

    Jan 2017 - Jul 2019

  • Finance and Accounting Process Specialist

    Jan 2016 - Dec 2016

  • Finance & Accounting Process Analyst

    Jul 2014 - Dec 2015
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  Aptiv

  Sept 2023 - now

  Otc manager