Deep Enrich
Karina Pereira
Assistente administrativo
46 followers
Osasco, São Paulo, Brazil
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About me
Ticket manager | Gestão de incidentes |Técnico de Suporte | Analista de Suporte | Assistente de Qualidade
Education
Anhanguera Educacional
2014 - 2016Gestão de Tecnologida Informação Information Technology
Experience
Óticas Diniz
Apr 2014 - May 2018Assistente administrativoÓticas Diniz presente no mercado desde 1992, umas das maiores redes de varejo ópticos nacionais.Realizava conferencia de caixas, treinamento ao sistema TOTVS Protheus versão 11, para funcionários, entrada e saída de produtos, atendimento ao cliente, liberação de descontos e planilhas de inadimplências.
DIMEP
Jun 2018 - Nov 2019Técnico de suporte
Qintess
Dec 2019 - Jun 2024Analista de Processos e Qualidade
Amazon Informática
Jan 2024 - nowTicketing Manager
Licenses & Certifications
Comptia A+
Strong Security BrasilOct 2021
HDI-SCA: Support Center Analyst
Training Resources GroupMay 2020
ITIL® Foundation
AXELOS Global Best PracticeMar 2023
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