Experience

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  Iol infotech

  Jan 2003 - Jan 2004

  Csr
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  Bank of america

  Sept 2004 - Jul 2013

  Senior manager

  Lead and managed multiple teams within Shared Technology Infrastructure portfolio across the enterprise working with various teams focusing on Service Delivery, People Management, Process Enhancement, Risk & Compliance adherenceLead IT Infra Support/Operations:Team is responsible for administration and support of Enterprise tools based on various technologies Key Deliverables:Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.Manage and increase the effectiveness and efficiency through coordination and communication between Support Services (HR, IT and Finance), Play a significant role in long-term planning, including an initiative geared toward operational excellence. Assignments at Bank of America:Service Desk – Augmentation from chat and data support to voice callsHPES – Service Desk migration to HPESATM Network – Migration to India – All level of support was moved to India team and I had travelled to US for this migrationTool Support – Infrastructure Tool support – Team was responsible for the availability of the tool, asset discovery, software release and deployment.Other Initiatives :Awarded Women Achiever of the year for 2011 Played major role in instigation of Employee Engagement Program an organizational initiative “For the associate, by the associates, of the associates” and as active committee member have initiated various activitiesSecondary Lead for ASPIRE the community service team that is responsible serving the community with their little but effective aids. Show less

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  Sabatical leave

  Oct 2013 - Apr 2015

  Entrepreneur

  Explored business opportunities

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  Ibm india private limited

  Nov 2015 - Sept 2021

  Sr. delivery operations manager,

  23RD NOV 2015 – SEPT 2021SR. MANAGER, IBM INDIADelivery: Leading ServiceNow team, supporting ITSM and ITOM Module.Team is responsible for Administration, Integration, Implementation, Service Portal, customization and catalogue development..• Accept accountability for business results including meeting client satisfaction, and business objectives• Track and maintain Service Line Agreement, for multiple clients.• Regular connects with clients to understand their issues or feedback and provide appropriate support Technically.• New account transition, understanding the scope of work, define the statement of work (SOW) and provide with the right skill resource to support the client.• Create action plan with RAG status for any issue or escalations and follow-up till the closure of the issue.People Management:Monthly 1on1 with direct reports to set expectations and understand the gaps with respect to client requirement and organization goals.• Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs• Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs.• Simplify complex goals and help individuals and teams to align priorities with IBM's strategic direction. Adopt and Implement Organizational strategy:• As a part of Org strategy to adopt Agile Methodology: Had led the project in a capacity of CIC Hyderabad Lead, gained “Agile Champion” Badge and the task included: Create awareness on Agile methodology – KANBAN Adoption Conduct training and enabling teams to adopt Agile practices and derive benefits out of it.  Governance to check the practice adoptions and results.  Benefit and give back programs to ensure adoption at large scale.  Inspire teams to complete Agile Badges. – 100% achievement for Agile beginners’ batch Show less

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  Kyndryl

  Oct 2021 - Jul 2022

  Sr. delivery manager

  • Lead & own Delivery for Multiple clients across globe. • Own Service Line Agreement as per client agreement and Managed services requirements.• Create and execute management framework and action plans to mitigate operational risk.• Conduct regular audits to identify process gaps.• Regular connects with clients and stake holders to review process gaps (if any), upgrade strategy wherever required and discuss future business opportunity.People Management:Weekly and Monthly connects with direct reports to set expectations and understand the gaps with respect to client requirement and organization goals.• Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs• Simplify complex goals and help individuals and teams to align priorities with organizational strategic direction. Show less

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  Jpmorgan chase & co.

  Jul 2022 - now

  Vp - regional technology lead

  The role is responsible for Corporate Center Infrastructure Operational stability & Resiliency​Partner with Tech teams for the Core and End User technology infrastructure modernization​Assist product team with the location Product Regulatory Compliances​Promoting Infrastructure reuse and environment optimization​Elevate employee experience and Line of Business collaboration​DEI core member