Experience

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  Well join exporting company

  Aug 2015 - Jul 2016

  Sales assistant

  • Order Fulfillment: Oversaw 20 - 30 triangular trade orders monthly, ensuring 100% accuracy from customer order confirmation to delivery, while monitoring supplier progress daily to prevent production delays.

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  Star mice meeting company

  Aug 2016 - Mar 2018

  Enterprise travel planning specialist (b2b)

  • Project Management and Leadership:Led a team of 3 to complete over 100 projects by organizing project planning, task assignments, and time schedules, driving 300% business growth while maintaining a 98% customer satisfaction rate and meeting tight deadlines through optimized resource allocation.

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  Monol international education institute inc.

  Apr 2018 - Sept 2019

  Student assistant

  • Cross-Cultural Communication: Resolved dormitory, course, and cultural conflicts for students from 6 countries (Taiwan, China, Japan, Korea, Saudi Arabia, and Vietnam), delivering solutions that boosted student satisfaction and streamlined administrative operations.

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  Modern travel company

  Feb 2020 - Sept 2020

  Travel planning specialist (b2c)

  • Problem Solving: Navigated COVID-19 lockdown challenges by reviewing contracts and policies to recover 80% of cash losses, saving millions of NT dollars, and supporting customer refunds to strengthen trust and loyalty.• Cross-Department Collaboration: Streamlined refund workflows by working with finance to create ERP-based processes and prioritize high-value payments, ensuring real-time updates on cash flow and improving efficiency during split shifts.

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  Jsm technology

  Jan 2021 - Oct 2024

  Operations & shipping coordinator

  • Supply Chain Operations: Directed cross-functional collaboration with purchasing, sales, and warehouse teams to evaluate order statuses, mitigate supply-demand discrepancies, formulate logistics plans, and resolve supply exceptions for seamless operations.• Logistics Demand Forecasting: Developed an Excel-based logistics data report and analyzed historical data to forecast demand and lead times, maintaining lead time forecasting errors within 10% (1-3 days) while improving order visibility and warehouse planning.• On-Time Delivery (OTD) Management: Leveraged 5 Whys and fishbone analysis to resolve delays and optimize supply chain processes, consistently enhancing lead time forecasting accuracy.• Order Fulfillment and Inventory Transfers:Managed the end-to-end progress of 1,300+ international purchasing and sales orders across Europe, Asia, and the Americas, coordinating multimodal transportation, schedules, and inventory transfers to achieve a 98% on-time delivery rate while balancing costs and customer satisfaction.• Resource Allocation and Optimization: Resolved resource constraints and prioritized high-value and urgent orders, maximizing resource efficiency and ensuring timely fulfillment of critical shipments.• Supply Optimization: Identified bottlenecks in the China supply chain through Non-Value-Added Analysis and collaborated with suppliers and freight forwarders, reducing lead times by 17% within 3 months. Show less