Experience

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  Hcltech

  Sept 2011 - Jun 2012

  Role: sr. customer care executive

  Responsibilities:* Handling customers query and complains.* Keeping customers updated about the order placed.* Up-selling and cross selling products.* Handling 1st level troubleshootingSKILLS:* Good interpersonal and communication skills.* Outstanding skills in relationship building* Extremely motivated and flexible team contributor* Strong organizational and writing skills.* Flexible regarding work schedule – overtime, night and weekends ne conscious* Ability to Plan, Organize and Prioritize Work* Ability to Obtain and Process Information Show less

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  Encore capital group

  Aug 2012 - Jul 2013

  Collection expert

  Encore Capital Group is a leading provider of debt management and recovery solutions for consumers and property owners across a broad range of assets. Through its subsidiaries, the company purchases portfolios of consumer receivables from major banks, credit unions, and utility providers, and partners with individuals as they repay their obligations and work toward financial recovery. Through its Propel Financial Services subsidiary, the company assists property owners who are delinquent on their property taxes by structuring affordable monthly payment plansResponsibilities:* Mainly dealing as third party debt collection.* Handling aggressive settlements within policy framework for permanent blocked accounts* Collection pertaining to mobile bills, credit cards bills etc.* Achieving monthly and quarterly targets. Show less

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  Barclays

  Aug 2013 - Dec 2014

  Customer service representative

  Barclays is a British multinational banking and financial services company headquartered in London. It is auniversal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers, the seventh-largest of any bank worldwideResponsibilities:* Handling level II complaints.* Taking applications of the new cardmembers.* Owing customer interaction* Handling 1st level troubleshooting Show less

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  American express

  Feb 2015 - Aug 2015

  Customer service representative

  Handling Valued Account Holders, providing withe the best solution making account holder's life easy and less complicated. Handling new batches or new hires. Provide sessions and feedback for new hire and educated about the process and communication skills. Responsibilities:* Handling level II complaints.* Taking customer service to another lever withe excellence as an aim * Owing customer interaction* Handling New batches/ hires

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  Peak technical staffing usa

  Aug 2015 - Aug 2018

  Staffing manager

  PEAK Technical Staffing continues to be the technical staffing firm of choice for the nation's largest companies. Fortune 500 companies use PEAK's technical recruiting services for their engineering and IT project needs. If you seek high quality contractors to augment your staff, you want PEAK on your team. If you are a contractor looking for challenging projects, PEAK can connect you with those opportunities.Roles and Resposibility:Entrepreneur at heart with the ability to think creatively and source talent through unconventional methods.Track record of developing and implementing strategies to build a pipeline of IT talent.Ability to source and fill niche professional roles within Fortune 100 and mid-market companies.Developed metrics to track the full lifecycle staffing and recruitment process.Adhered to compliance in all areas of business.Recruited and placed professionals from helpdesk to director/C-level executives. Show less

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  Idc technologies, inc.

  Aug 2018 - Jan 2021

  Lead technical recruiter
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  Vaspire technologies inc.

  Jan 2021 - Sept 2021

  Account manager

  Roles and Responsibility: • My prime responsibilities include handling a team of recruiters and helping them with sourcing, interviewing, and hiring of IT professionals for multiple projects and assignments in the IT services industry • Business development Negotiating and closing deals • Excellent Written & Verbal Communication Skills. • Track record of developing and implementing strategies to build a pipeline of IT talent. • Ability to source and fill niche professional roles within Fortune 100 and mid-market companies. • Developed metrics to track the full lifecycle staffing and recruitment process. • Adhered to compliance in all areas of business. Show less

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  Idc technologies, inc.

  Sept 2021 - Dec 2022

  Account manager - client relations (wipro)

  IDC Technologies Inc. established in year 2003, headquartered in Silicon Valley, California, USA with branch offices in Dallas, TX & Irvine, CA & has international presence in Mexico, UAE, Canada, India (Noida, Hyderabad, Lucknow, Chennai, Bangalore, Pune, Coimbatore & Gurgaon). We provide effective business solutions in IT Consulting & Staff Augmentation, Project Management, Product Engineering and Business Process Outsourcing Services.Roles and Responsibility:• Dynamic teams lead with proven ability to lead team to success with my unique Recruiting and sales strategies.• My prime responsibilities include leading a team of recruiters and helping them with sourcing, interviewing and hiring of IT professionals for multiple projects and assignments in the IT services industry• Business development Negotiating and closing deals• Excellent Written & Verbal Communication Skills.• Track record of developing and implementing strategies to build a pipeline of IT talent.• Ability to source and fill niche professional roles within Fortune 100 and mid-market companies.• Developed metrics to track the full lifecycle staffing and recruitment process.• Adhered to compliance in all areas of business. Show less

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  Vaspire technologies inc.

  May 2023 - Jan 2024

  Sr. manager - client relations (wipro)

  Vaspire Technologies Inc. strategically focuses in helping clients increase their business potential, backed by IT business specialists and entrepreneurs. We provide IT & IT Enabled services to optimize the wants of purchasers. Vaspire Technologies Inc. established in the state of New Jersey, USA & is reaching to expand operations to potential locations across globe. Vaspire Technologies Inc. makes a specialty of work force Consulting to surpass the expectations of purchasers. Vaspire Technologies Inc. is incorporated within the state of Latest New Jersey & is reaching to expand operations to North American country & Asia Pacific, New Jersey. Vaspire Technologies Inc. makes a specialty of work force Consulting to surpass the expectations of purchasers.Roles and Responsibility:• My prime responsibilities include handling a team of recruiters and helping them with sourcing, interviewing, and hiring of IT professionals for multiple projects and assignments in the IT services industry• Business development Negotiating and closing deals• Excellent Written & Verbal Communication Skills.• Track record of developing and implementing strategies to build a pipeline of IT talent.• Ability to source and fill niche professional roles within Fortune 100 and mid-market companies.• Developed metrics to track the full lifecycle staffing and recruitment process.• Adhered to compliance in all areas of business. Show less

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  Gittc

  Jan 2024 - now

  Client acquisition manager