Experience

• 

  Kentucky state university

  Aug 2018 - May 2020

  Junior it help desk support

  - Replace Computer screens, keyboards, fans, hard drives and NIC’s- Install/Uninstall and updated IOS systems, Microsoft OS, Firewalls and Clusters- Write detailed tickets about the computer troubleshooting and repair work done on computers/devices- Assist with mainframe updates and installations

• 

  The aaron's company, inc.

  Feb 2020 - Mar 2022

  Business systems data analyst

  -Communicated clearly and effectively with users, colleagues, andmanagement to quickly resolve issues and ensured customer satisfaction-Maintained detailed records of daily interactions with customers,installation activities, reported issues, and completed solutions along withany further actions required of management or repair personnel- Utilize ServiceNOW to factory reset electronics

• 

  Commonwealth of kentucky - commonwealth office of technology

  May 2022 - now

  -Troubleshooted procedures to help support users interact properly withhardware and software.-Collaborated with technical staff to establish goals and objectives for systemimprovements, issues with software, and upgrades-Provided daily support to users of various computer systems includinganswering questions, analyzing problems, and quickly forming solutions toreturn systems to proper operation throughout the State of Kentucky.

  • Data Analyst II

    Jan 2024 - now

  • Data Analyst

    May 2022 - Jan 2024
• 

  Kentucky state university

  Aug 2022 - now

  Assistant baseball coach