Experience

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  Intaglio solutions private limited

  Jul 2011 - May 2013

  Senior associate
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  John keell's bpo private limited

  Jun 2014 - Feb 2015

  Senior associate

  • Provided support and guidance to team members.• Assisting with the planning and execution of projects.• Participated in meetings and presenting findings or recommendations.• Assisted with the development of policies and procedures.• Assisted with the hiring and onboarding process for new team members.• Provided training and mentorship to junior team members.

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  Live technician private limited,

  Apr 2015 - Oct 2015

  Senior associate

  • Received, evaluated and prioritized incoming telephone requests for assistance to users experiencing problems with Computer hardware, software, networking, and computer related technologies.• Resolved simple and basic support issues over Remote access.• Transferred unresolved issues to Tier 2 level as per escalation matrix.• Document and track occurrences in a Customer Relationship Management Software.• Worked under minimal supervision on complex projects and assisted peers.• Developed sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations. Show less

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  Accenture

  Oct 2017 - Mar 2023

  Procurement operations analysts

  Procurement Operations Analyst (May 2020 - March 2023)Business Operations Associate (Oct 2017 - May 2020)• Ensure Daily Reporting of - Purchase Orders, Daily work, Quality check and Helpdesk tickets are published on time.• Administrative work on Coupa by managing Users Access and Master Data.• Processing PR to PO and assigned activities.• PR to PO Approval Workflow Management.• Managing Procurement and Financial approval structure data-base.• Manage Catalog Management process for two major regions (Sanofi International and Europe).• Manage Catalog reporting and connecting frequently with Category Manager and Procurement Head to update existing Catalogs and its Contracts.• Work on Service Now Management tool as L2 support to manage queries related Purchasing or Coupa admin.• Work on deviations found in Quarterly Process Controls (Audit) and provided proper justifications.• Worked on 13 different controls to manage – users' data base of Sanofi France and Suppliers' orders and contact details.• Work on the Easy Access, Mass Modification and Master Data requests to manage Coupa Data-base.• Manage and allocate tasks to resources, to ensure deliverables are completed within SLA with high level of quality.• Manage resources as per daily work tasks and ensure deliverables are met.• Participated in Mobilization activities like Business Excellence (OE) Documents.• Timely updating of SOPs & its creation for process documentation and share it with relevant teams.• Lead Bi-weekly and Monthly Governance Call to present Dashboards and discuss process updates, challenges, and its solutions.• Trained new and existing resources on my job responsibilities such Coupa Admin, PR to PO manage, Frequent - reporting and Controls.• Shared feedbacks with trainees and guided them for skills enhancement to ensure quality work is delivered. Show less

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  Wipro

  Apr 2023 - now

  Coupa consultant

  Lead the management and coordination of Coupa developer activities, ensuring the successful implementation, updates, and custom modifications of the SaaS Coupa platform based on client-specific requirements and evolving business needs.·Responsible for implementing, updating, and optimizing procurement data in Coupa, ensuring data integrity and seamless integration with other systems to meet client expectations.·Oversee client travel and expense management processes through Concur, ensuring the accuracy of data and reconciling it with SAP PRA and PRD binary ERP systems for financial accuracy and reporting.·Provide L3 advanced technical support for Coupa-related queries, troubleshooting and resolving complex issues, and escalating to the appropriate teams via the ServiceNow ITS portal when required.·Collaborate with business stakeholders to gather requirements, troubleshoot issues, and provide recommendations for system enhancements and optimizations.·Drive continuous improvement in procurement operations, identifying and implementing best practices to streamline workflows, reduce inefficiencies, and enhance the overall user experience of the Coupa platform.·Work closely with project teams and clients to ensure timely delivery of solutions, support during system rollouts, and assist with training and knowledge transfer.·Act as a key point of contact for client escalations, providing expert-level support and ensuring client satisfaction with the Coupa implementation and ongoing operations.·Monitor system performance, identify potential issues, and proactively resolve them to maintain smooth operations and high service availability.·Assist with the integration of Coupa with other enterprise systems, ensuring data synchronization and consistency across platforms. Show less