Marcos Fernandes

Marcos fernandes

bookmark on deepenrich
location of Marcos FernandesLisbon Metropolitan Area
Followers of Marcos Fernandes5000 followers
  • Timeline

  • About me

    Customer Experience Management at Allianz Portugal

  • Education

    • Iscte business school

      2013 - 2016
      Licentiate degree gestão 15/20
    • Ipam

      2017 - 2019
      Master's degree marketing management 17/20
  • Experience

    • Contact

      Feb 2014 - Feb 2014
      Operador de telemarketing

      - Realização de inquéritos para a elaboração de um estudo- Resolução de problemas técnicos referente à fusão da Zon Optimus

    • Telepizza

      Sept 2014 - Oct 2014
      Colaborador

      - Atendimento ao cliente- Confeção de produtos comercializados pela empresa- Manutenção da loja

    • Neg - núcleo de estudantes de gestão do iscte-iul

      Apr 2015 - Sept 2015
      Membro do departamento de imagem

      O Núcleo de Estudantes de Gestão propõe-se a desenvolver os mais diversos tipo de atividades para todos os alunos de Gestão da ISCTE Bussiness School, desde eventos de cariz festivo a outros de cariz académico.- Desenvolvimento de materiais de comunicação

    • Iscte junior consulting

      Jun 2015 - Jun 2016
      Membro do departamento de gestão e estratégia

      Classificada em 2013/2014 e 2014/2015 como a melhor Júnior Empresa de Portugal, tem como grande objetivo resolver os problemas das empresas através de equipas de estudantes com diversas competências.Permite aos seus membros desenvolverem projetos de consultoria enquanto frequentam a licenciatura ou mestrado.

    • Cinema city - city bar

      Jul 2015 - Jul 2015
      Empregado de mesa

      - Atendimento ao cliente- Confeção de pedidos de cafetaria

    • Smart consulting - delivering it

      Jul 2016 - Sept 2016
      Business manager
    • Effik

      Sept 2016 - Nov 2019

      💊 General Practice & Gynecology- Develop short to medium term strategic marketing/operational plans;- Consistently met or exceeded the annual sales goals without increasing marketing budget;- Management of the investment made and evaluation of the respective return;- Dedicate special attention to one of the most important brands of the group, increasing its sales by 15%/year and placing it in the top 3 in its market;- Launch new products and relaunch mature brands;- Management of new and existing products regarding packaging, local registration, performance & evaluation, international forecasting, changes and pre-launch training needs;- Development of marketing and sales tools to support sales force (implementation of Slack in order to increase communication and engagement of sales team);- Management of the products' development and production of marketing materials with the medical, technical and sales departments;- Build and management of relationships with key opinion leaders;- Planning and conducting training sessions for physicians - 10 sessions with more than 250 physicians;- Training of the sales team. Show less

      • Product Manager

        Dec 2016 - Nov 2019
      • Sales Representative

        Sept 2016 - Dec 2016
    • Worten portugal

      Nov 2019 - May 2020
      Commercial manager - home services

      🚀 First subscription service of Worten- Prepare and launch the service- Implementation of actions to increase store sales;- Development of a multichannel communication strategy;- Definition of operational procedures with IT, Logistics and Operations;- Relationship management with partners and internal stakeholders;- Training of 10 store sales teams.

    • Ppm coachers

      Jul 2020 - Sept 2020
      Business developer

      PPM Coachers is a leading International Consultancy Group with projects in Portuguese and Spanish speaking markets. Founded in 2008, it has a consistent growth of his revenue since the first year. Acting in a transversal way to several industries (Telecommunications, Public Administrations, Civil Construction, Utilities, Finance, Education & Healthcare) it has specialized competencies in some critical business areas. From these we can make out the competencies in Project Management, Business Analysis and Digital Transformation, where PPM Coachers is a primary player in consulting and training services, being also an accredited company by PMI-Project Management Institute and IIBA-International Institute of Business Analysis, the most important worldwide organizations in these fields of competencies.” Show less

    • Auchan retail portugal

      Sept 2020 - Jul 2021
      • Market Manager

        Apr 2021 - Jul 2021
      • Growing2Gether Project

        Sept 2020 - Jul 2021
    • Allianz portugal

      Aug 2021 - now
      Customer experience management associate
  • Licenses & Certifications

    • Lean six sigma foundations

      Linkedin
      Apr 2024
      View certificate certificate
    • Scrum agile foundations (saf)

      Ppm coachers
      Jun 2020
    • Employer branding na prática

      Gupy
      May 2020
    • Mentor

      Pitch bootcamp
      Nov 2016
      View certificate certificate
    • Design thinking: customer experience

      Linkedin
      Sept 2023
      View certificate certificate
    • Ux design: 1 overview

      Linkedin
      Oct 2023
      View certificate certificate
    • Digital marketing certification - google digital atelier

      Google
      Apr 2020
      View certificate certificate
    • Business analysis framework (baf)

      Ppm coachers
      Jul 2020
  • Honors & Awards

    • Awarded to Marcos Fernandes
      Bolsa de Mérito Direção-Geral do Ensino Superior Sep 2019
    • Awarded to Marcos Fernandes
      TOP IBS 15+ ISCTE Bussiness School 2015 Prêmio atribuído aos alunos com uma média igual ou superior a 15 valores (ano letivo 2014/2015).
    • Awarded to Marcos Fernandes
      TOP IBS 15+ ISCTE Bussiness School 2014 Prêmio atribuído aos alunos com uma média igual ou superior a 15 valores (ano letivo 2013/2014).
    • Awarded to Marcos Fernandes
      TOP IBS 15+ ISCTE Business School Prêmio atribuído aos alunos com uma média igual ou superior a 15 valores (ano letivo 2015/2016).
  • Volunteer Experience

    • Guia

      Issued by Rangers - Escuteiros
      Rangers - EscuteirosAssociated with Marcos Fernandes
    • Colaborador

      Issued by Serve the City International on Dec 2014
      Serve the City InternationalAssociated with Marcos Fernandes