
Timeline
About me
Customer Experience Management at Allianz Portugal
Education

Iscte business school
2013 - 2016Licentiate degree gestão 15/20
Ipam
2017 - 2019Master's degree marketing management 17/20
Experience

Contact
Feb 2014 - Feb 2014Operador de telemarketing- Realização de inquéritos para a elaboração de um estudo- Resolução de problemas técnicos referente à fusão da Zon Optimus

Telepizza
Sept 2014 - Oct 2014Colaborador- Atendimento ao cliente- Confeção de produtos comercializados pela empresa- Manutenção da loja

Neg - núcleo de estudantes de gestão do iscte-iul
Apr 2015 - Sept 2015Membro do departamento de imagemO Núcleo de Estudantes de Gestão propõe-se a desenvolver os mais diversos tipo de atividades para todos os alunos de Gestão da ISCTE Bussiness School, desde eventos de cariz festivo a outros de cariz académico.- Desenvolvimento de materiais de comunicação

Iscte junior consulting
Jun 2015 - Jun 2016Membro do departamento de gestão e estratégiaClassificada em 2013/2014 e 2014/2015 como a melhor Júnior Empresa de Portugal, tem como grande objetivo resolver os problemas das empresas através de equipas de estudantes com diversas competências.Permite aos seus membros desenvolverem projetos de consultoria enquanto frequentam a licenciatura ou mestrado.

Cinema city - city bar
Jul 2015 - Jul 2015Empregado de mesa- Atendimento ao cliente- Confeção de pedidos de cafetaria

Smart consulting - delivering it
Jul 2016 - Sept 2016Business manager
Effik
Sept 2016 - Nov 2019💊 General Practice & Gynecology- Develop short to medium term strategic marketing/operational plans;- Consistently met or exceeded the annual sales goals without increasing marketing budget;- Management of the investment made and evaluation of the respective return;- Dedicate special attention to one of the most important brands of the group, increasing its sales by 15%/year and placing it in the top 3 in its market;- Launch new products and relaunch mature brands;- Management of new and existing products regarding packaging, local registration, performance & evaluation, international forecasting, changes and pre-launch training needs;- Development of marketing and sales tools to support sales force (implementation of Slack in order to increase communication and engagement of sales team);- Management of the products' development and production of marketing materials with the medical, technical and sales departments;- Build and management of relationships with key opinion leaders;- Planning and conducting training sessions for physicians - 10 sessions with more than 250 physicians;- Training of the sales team. Show less
Product Manager
Dec 2016 - Nov 2019Sales Representative
Sept 2016 - Dec 2016

Worten portugal
Nov 2019 - May 2020Commercial manager - home services🚀 First subscription service of Worten- Prepare and launch the service- Implementation of actions to increase store sales;- Development of a multichannel communication strategy;- Definition of operational procedures with IT, Logistics and Operations;- Relationship management with partners and internal stakeholders;- Training of 10 store sales teams.

Ppm coachers
Jul 2020 - Sept 2020Business developerPPM Coachers is a leading International Consultancy Group with projects in Portuguese and Spanish speaking markets. Founded in 2008, it has a consistent growth of his revenue since the first year. Acting in a transversal way to several industries (Telecommunications, Public Administrations, Civil Construction, Utilities, Finance, Education & Healthcare) it has specialized competencies in some critical business areas. From these we can make out the competencies in Project Management, Business Analysis and Digital Transformation, where PPM Coachers is a primary player in consulting and training services, being also an accredited company by PMI-Project Management Institute and IIBA-International Institute of Business Analysis, the most important worldwide organizations in these fields of competencies.” Show less

Auchan retail portugal
Sept 2020 - Jul 2021Market Manager
Apr 2021 - Jul 2021Growing2Gether Project
Sept 2020 - Jul 2021

Allianz portugal
Aug 2021 - nowCustomer experience management associate
Licenses & Certifications
- View certificate

Lean six sigma foundations
LinkedinApr 2024 
Scrum agile foundations (saf)
Ppm coachersJun 2020
Employer branding na prática
GupyMay 2020- View certificate

Mentor
Pitch bootcampNov 2016 - View certificate

Design thinking: customer experience
LinkedinSept 2023 - View certificate

Ux design: 1 overview
LinkedinOct 2023 - View certificate

Digital marketing certification - google digital atelier
GoogleApr 2020 
Business analysis framework (baf)
Ppm coachersJul 2020
Honors & Awards
- Awarded to Marcos FernandesBolsa de Mérito Direção-Geral do Ensino Superior Sep 2019
- Awarded to Marcos FernandesTOP IBS 15+ ISCTE Bussiness School 2015 Prêmio atribuído aos alunos com uma média igual ou superior a 15 valores (ano letivo 2014/2015).
- Awarded to Marcos FernandesTOP IBS 15+ ISCTE Bussiness School 2014 Prêmio atribuído aos alunos com uma média igual ou superior a 15 valores (ano letivo 2013/2014).
- Awarded to Marcos FernandesTOP IBS 15+ ISCTE Business School Prêmio atribuído aos alunos com uma média igual ou superior a 15 valores (ano letivo 2015/2016).
Volunteer Experience
Guia
Issued by Rangers - Escuteiros
Associated with Marcos FernandesColaborador
Issued by Serve the City International on Dec 2014
Associated with Marcos Fernandes
Languages
- enEnglish
- esEspanhol
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