
Timeline
About me
Manager at O Mundo das Embalagens
Education

Centro universitário fieo
2001 - 2003Ciencias da computação redes de computadores
Centro universitário fieo
2011 - 2012Tecnólogo redes de computadores
Experience

Receita federal delegacia osasco
Feb 2000 - Jan 2001Intern technical consultant- Providing support to users of microcomputers and peripherals.- Administration of Microsoft Windows Network.

Net cursos de informática
Jan 2001 - Jan 2002It teacherTeaching classes for groups of up to 10 students.-Creating study materials and exams.

Epson do brasil
Jan 2002 - Sept 2002Intern technical consultant- Providing customer support for inquiries regarding all products manufactured by the company, such as printers, scanners, projectors, digital cameras, multifunction devices, etc.- Maintaining the Corporate Intranet by updating technical information for other consultants within the company.- Acting as a second-level support technician, providing support to other consultants within the company and handling inquiries from large corporations.

Bradesco
Sept 2002 - Oct 2017Manage the mentioned area, with a team of eight employees including technicians and interns.Implemented the Systemic Access Management area.Developed technical manuals for hardware and software maintenance.Led various IT improvement projects within the department.Managed monitoring, goals, and indicators for the Service Desk.Information Security Management.Developed and managed the IT budget.Participated in obtaining the ISO 9001/2000 quality certificate for the department. Show less
Technical Support Coordinator
Aug 2015 - Oct 2017Coordinator of Technical Support and IT Infrastructure
Jul 2007 - Aug 2015Technical Support Analyst
Sept 2002 - Jun 2007

O mundo das embalagens
Jan 2019 - nowBusiness intelligence managerManager of the Sales, Purchasing, Dispatch, Data Management, and Technology departments at O Mundo das Embalagens store chain.
Licenses & Certifications
- View certificate

Estratégias de precificação de produtos e serviços
Fundação getulio vargasMar 2022 
Cobit 4.1 foundation
IsacaFeb 2011- View certificate

Curso metodologia profiler disc
Sólides tecnologiaDec 2022 
Microsoft powerbi para data science v2.0
Data science academyOct 2022
Impacta certified specialist hardware and cabling engineer
Impacta tecnologiaJun 2005
Bootcamp analista de dados
Instituto de gestão e tecnologia da informaçãoJan 2022
Itil v3 foundation
Apmg-internationalDec 2009
Microsoft specialist implementing ms azure infrastructure solutions
MicrosoftDec 2014
Microsoft specialist installing and configuring windows server 2012
MicrosoftMay 2015
Microsoft certified professional
MicrosoftDec 2014
Languages
- inInglês
- esEspanhol
- poPortuguês
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