Experience

• 

  Receita federal delegacia osasco

  Feb 2000 - Jan 2001

  Intern technical consultant

  - Providing support to users of microcomputers and peripherals.- Administration of Microsoft Windows Network.

• 

  Net cursos de informática

  Jan 2001 - Jan 2002

  It teacher

  Teaching classes for groups of up to 10 students.-Creating study materials and exams.

• 

  Epson do brasil

  Jan 2002 - Sept 2002

  Intern technical consultant

  - Providing customer support for inquiries regarding all products manufactured by the company, such as printers, scanners, projectors, digital cameras, multifunction devices, etc.- Maintaining the Corporate Intranet by updating technical information for other consultants within the company.- Acting as a second-level support technician, providing support to other consultants within the company and handling inquiries from large corporations.

• 

  Bradesco

  Sept 2002 - Oct 2017

  Manage the mentioned area, with a team of eight employees including technicians and interns.Implemented the Systemic Access Management area.Developed technical manuals for hardware and software maintenance.Led various IT improvement projects within the department.Managed monitoring, goals, and indicators for the Service Desk.Information Security Management.Developed and managed the IT budget.Participated in obtaining the ISO 9001/2000 quality certificate for the department. Show less

  • Technical Support Coordinator

    Aug 2015 - Oct 2017

  • Coordinator of Technical Support and IT Infrastructure

    Jul 2007 - Aug 2015

  • Technical Support Analyst

    Sept 2002 - Jun 2007
• 

  O mundo das embalagens

  Jan 2019 - now

  Business intelligence manager

  Manager of the Sales, Purchasing, Dispatch, Data Management, and Technology departments at O Mundo das Embalagens store chain.