Experience

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  Ncc education

  May 2005 - Jul 2014

  • Reporting to Managing Director, Head of Department of 6 FTE; Developers, IT Support, Graphic Design, Projects Management, Content Editor.• IT Strategy, preparing annual upgrade paths feeding into quarterly reviews and objectives for the team.• Member of the company Ops Management team, managing company wide risk register and input and approval on high level business decisions.• Lead on Business Continuity and Disaster Recovery ensuring the plan is up to date and conducting annual testing.• Ensuring compliance with Group Corporate Governance for IT as well as QCA requirements specific to the education industry.• Preparing and managing the IT budget including CAPEX for projects outside of standard maintenance, refresh and upgrade paths.• Managing the server estate; MS Server 2008/2003, MS SQL 2005, Exchange 2010/2003, Red Hat ES 5, 6, Oracle 10, MS Sharepoint. Dell PowerEdge servers with QNAP NAS and QSAN SAN.• Network management; Fortigate 80/60/50 and Watchguard firewalls, Wireless network, WAN connectivity between 4 regional offices (Manchester, Cape Town, Kuala Lumpur, Beijing) and the collocation environment.• Planning and project management on business specific IT systems (student management system, virtual learning environment and other education systems).• Tendering and implementation of an off site tape backup solution.• Development and ongoing application of a project management methodology based on Prince2 and Agile.• VMWare virtualised server estate over 2 locations with data centre and on premise failover and redundancy.• Overseeing management of MPLS network. Show less • Head of Project Support department (5 FTE)• Awarded the Manager of the Year award for the calendar year 2010, voted for by all employees. • Established a comprehensive Helpdesk process to log support and project time, reports are produced detailing the associated cost of support and delivery based on the effort. • New corporate website based on UMBRACO, C#.Net, JQuery, integration with Facebook, Google Maps API and bespoke student management system web services to ensure latest content. Recruitment of graphic designer, project management of design realisation and content population, SEO advocate.• 2nd phase of customer portal project, Crystal Report integration, updates to process such as batch registration. Project management.• Tendering for an HR system; overseeing the implementation of Vizual HR.Net Professional. Show less • Delivered student management information system and CRM - Affiliate by Redsky IT based on Oracle 10g. Project management, data migration of all historical data, data cleansing and oversaw UAT phase.• Specified and delivered phase 2 of project, streamlined processes and pro-actively sought system improvements through continual evaluation. Able to reduce admin employee headcount by 2 FTE based on phase 2 improvements.• Implemented a virtual learning environment based on dotLRN Open Source software - TCL, ADP, PostgreSQL and Red Hat ES 4-6. Converted HTML/CSS chop up from creative media agency into system templates, Managed content side of the project working across departments to define and deliver requirements. • Delivered a web-based customer portal (extranet) integrated with the student management system and AxCMS content management system. Delivered using VB .Net, MS SQL, project management and implementation through a mixture of external vendors and in-house resources. Show less • With the Teaching and Learning committee developed a working learning model and supported academic staff for an undergraduate degree programme - model still in use in 2012. The course consists of the following learning elements: Written tutorials (PDF and Powerpoint - corporate branding), Video lectures created in Camtasia and formatted in MP4, Discussion fora powered by dotLRN VLE, Live text chat sessions (VLE), Summary webcasts/podcasts created in Camtasia and using Podcasting techniques to automate file downloads.• Design and implementation of a corporate website written in VB with an MS SQL back-end database. Design prepared in Photoshop and realised in Dreamweaver. Show less • Implemented the dotLRN Open Source virtual learning environment based on OpenACS developed initially by MIT. Configured system based on specific course content to ensure it would support both face to face and online study. No design customisation.• Implemented the enCore MOO virtual world to enable real time communication online between tutors and students.• Developed a sales website for eSchool - the initial NCC Education online school. Website developed in Dreamweaver using HTML4 and CSS - cross browser compatibility tested and used Flash animation to create teaser elements and banner adverts. Show less

  • Head of IT Services

    Jan 2012 - Jul 2014

  • Manager, IT and Online Systems - Head of Department

    Jun 2010 - Jan 2012

  • IT Systems Manager (elearning and MIS)

    Sept 2008 - Jun 2010

  • Specialist, VLE and Online Systems

    Nov 2007 - Sept 2008

  • Web Developer / Online Learning Technologist

    May 2005 - Nov 2007
• 

  Informatics education

  Sept 2012 - Sept 2012

  Secondment to group hq - it consultant

  • Seconded to Group HQ in Singapore to work with counterparts and provide IT Consultancy in the following areas; IT Governance, Corporate website best practices, SEO, SEM, Student Management Information Systems, IT Infrastructure, Virtual Learning Environments.

• 

  Centre for pharmacy postgraduate education

  Jul 2014 - May 2020

  Head of technology services

  • Reporting to CPPE Director. Responsible for IT team, learning operations team, customer experience and quality team (~14 employees)• Responsible for Operations Management Unit; Member of Leadership Team, Learning Assurance Unit, Quality Standards Group.• Responsible for bespoke (student) membership and booking system, reporting capabilities, web applications, apps, VLE, IT infrastructure, Microsoft server estate, Disaster recovery.• Present IT updates at National Conferences, Mid-Year Meetings and internal assurance units.• With the director led the re-organisation of the customer support team into 3 separate teams with defined roles and responsibilities.• Implemented Sharepoint as an organisational IntranetImplemented Canvas VLE to replace Blackboard Coursites• Implemented a corporate website in VB with JQuery and Bootstrap.• Proposed and implemented a strategy for Gamification of learning with enhanced personalisation, badges/rewards, social aspects.• Project managed the development of a new assessment solution in C# .Net using external contractors. Code handover and further extended the capabilities of the system in house.• Implemented JIRA, established Sprints in software development and delivered an IT support helpdesk across the organisationImplemented Zoom and Zoom Room as a video conferencing solution to replace WebexOversaw upgrade to Windows 10 of ~160 clients Show less

• 

  The university of manchester

  May 2020 - now

  Leading, developing and coaching the Product and Service management team of; service managers, product managers, relationship managers.Embedding a new target operating model with the Product and Service Management model at the heart.Collaboratively planning and managing changes to the ITS product and service portfolio, creating, modifying and withdrawing services and features according to needResponsible for delivery of service, fault resolution and changes to our product and service portfolio and user journeys, overseeing co-ordination and management of activity in our teams and suppliers Being a service or product owner as required to understand user need for changes to our servicesCollaboratively managing prioritisation of requests that balance needs for live service, maintenance and investment in our IT estateEmbedding ITIL and ITSM best practicesAdditional responsibilities:Chair of IT Leadership TeamITS Environmental Sustainability leadBoard member - Opencast Show less Member of IT Leadership TeamResponsible for managing, development and coaching of the Media Technologies and the VLE & Mobile teams (11 FTE)Responsible for the applications and services to support teaching and learningDeveloping strategies and maintaining service improvements plansManaging service incidents and service requestWorkforce planning, project delivery, agile processesKey applications, methodologies and technologies Blackboard, Opencast and Moodle, AWS, DevOps, agile Show less

  • Head of Service Delivery

    Jan 2024 - now

  • Product and Service Manager

    Oct 2021 - Jan 2024

  • Team Lead Media Technologies, VLE and Mobile

    May 2020 - Oct 2021