Experience

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  Byju's

  Jul 2021 - Aug 2021

  Business development associate
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  Pts consulting services

  Mar 2022 - Jun 2023

  Case manager

  1. Handle international customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.2. Maintaining quality score and performance above client's expectation.3. Follow communication procedures, guidelines and policies.4. Take the extra mile to engage customers.5. Provide accurate, valid, and complete information by using the right methods/tools.

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  Franklin templeton india

  Jun 2023 - Dec 2024

  Bussiness devlopment associate

  1. Responsible for running the designated set of relationships in Kolkata market.2. Focused on Retail sales, primarily from ND Channel and Banking Channel.3. Strengthen relationships with existing partners.4. Achieve defined Gross, Net sales and SIP's target and assets target defined by the organisation.5. Monitoring of sales matrices, MIS, Mathematics of retail, activities, call reports, micro managements, relationship management.

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  Mirae asset mutual fund (india)

  Dec 2024 - now

  Relationship manager