chris mbugua

Chris mbugua

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  • Timeline

  • About me

    Business Development Manager at PIONEER GENERAL INSURANCE LTD

  • Education

    • University of nairobi

      2009 - 2011
      Master of business administration (mba) strategic management
    • The catholic university of eastern africa

      2004 - 2008
      Bachelor of arts (b.a.) majoreconomics, minor sociology

      Activities and Societies: Catholic University Economics Club

  • Experience

    • Cic insurance company

      Dec 2008 - Jul 2017

      • Proper market intelligence in order to identify prospects and establish their needs. • Proper dissemination of product knowledge to the intermediaries through training programs • To give competitive quotations to intermediaries and ensure follow ups are done. • To facilitate and ensure timely collections of premiums as per the company credit policy. • To make regular visits in order to maintain relationships with the intermediaries • To discuss the upcoming renewals to avoid lapses and ensure business retention • To advise customer/clients on claims procedures i.e. timely reporting and relevant documentation. • To give support to intermediaries including carrying out risk surveys • Soliciting for business from intermediaries. • Maintain and enhance relationships with intermediaries. • Motivating agents by designing a workable incentive program. Show less Relationship in charge of specific accounts. timely issuance of relevant documentsRenewal follow-up.Quoting (Rating of Risks).Signing Policy Documents (specific).Product Training for Agents (participating)Customer service.Carrying out risk surveys when called to.Client (Relationship Management with Customers).To provide quotations to agents and direct clients.Monitor customer service operations to ensure underwriting standards are maintained at all times.Informing agents and clients on new company products and changes in rates.Ensure that premium refunds are timely and accurately done.Contribute and support a harmonious relationship with the various intermediaries and clients.Help with on the job training of new staff.Submit reports to management on areas of operations. Show less

      • Relationship Officer / Business Development

        Jan 2014 - Jul 2017
      • underwriter

        Dec 2008 - Dec 2013
    • Pioneer general insurance ltd

      Jul 2017 - now

      Main role: Responsible for strengthening intermediary relationship in order to accelerate new sales and retain quality business.Responsibilities: Soliciting for business from intermediaries & ensure profitable & sustainable Revenue growth, expand distribution channel by Recruiting Brokers & Agents. Setting & cascading budgets to intermediaries ensure quarterly & yearly review. Monitoring new business, retention (renewal officer) & the profitability levels.  Ensure compliance with all statutory provisions in all areas of performance. Ensuring seamless customer experience. Participate in the product development team for development of new products  Training of staff as well as intermediaries on new products and existing ones. Partners’ engagement; marketing drives across the country. Strategic meeting coordination;agenda setting, profitability &talent management. Sit in credit management and control for the company. Participation of claims reviews and exgracia committee. Risk Survey / Assessment and Recommendations. Gathering relevant market intelligence to guide the company’s overall strategy. Weekly / Monthly business development report on performance of the company. Maintain interaction with intermediaries via regular visits and forums Facilitate timely, accurate & competitive quotations for retail & tenders. Show less Main role: Responsible for growing and maintaining intermediary relationship for the purpose of acquisition of business as per company budget.Responsibilities: Soliciting for business from existing intermediaries & also through recruitment. Setting & cascading budgets to intermediaries, ensure quarterly & yearly review. Work with renewal officer to maximize retention and reduce on lapses. Gathering relevant market intelligence to guide the company’s overall strategy. Conducting client presentations & risk surveys. Facilitate timely, accurate and competitive quotations. Maintain interaction with intermediaries via regular visits and forums Participation of claims reviews and exgracia committee. Show less

      • Business Development Manager

        Apr 2019 - now
      • Asst. Manager Business Development

        Jul 2017 - Apr 2019
  • Licenses & Certifications

    • Managers leadership programme

      Strathmore business school (sbs)
      Mar 2022
    • Diploma in insurace (pursuing aiik - 1 more paper to clear)

      College of insurance, nairobi
  • Volunteer Experience

    • Volunteers at Kabete Children’s Home

      Issued by GENERAL WORKS AND ASSISTING THE CHILDREN IN STUDYING on Feb 2015
      GENERAL WORKS AND ASSISTING THE CHILDREN IN STUDYINGAssociated with chris mbugua