Experience

• 

  Army national guard

  Dec 2000 - Dec 2006

  Soldier

  Army Achievement MedalNational Defense Service MedalGlobal War on Terrorism Expeditionary MedalGlobal War on Terrorism Service MedalArmed Forces Medal with M DeviceOverseas Service Bar (2)

• 

  Surescripts

  Sept 2011 - now

  • Directs cross-functional teams through the process of identifying highest value business opportunities in data processes and operational efficiencies, clarifying business requirements, and setting business expectations.• Leading multiple high-impact projects by effectively managing teams, recognizing emerging issues, and facilitating collaboration to incorporate feedback and drive solutions.• Develops and executes strategic plans to enhance workflow efficiencies, including proposing, designing, and implementing a goals dashboard and management system based on feedback from leaders.• Collaborates with stakeholders to define and refine data and analytical departmental roadmaps, ensuring alignment with corporate objectives, team goals, and business needs.• Designs and implements key performance indicators (KPIs), creating comprehensive reports on data and analytics milestones to track progress and inform leadership.• Collaborate with stakeholders to shape data & analytical departmental roadmaps and vision; ensuring analytical solutions align with corporate and departmental strategies and business requirements. Show less • Lead and manage product management of multiple internal and external products.• Served in product manager role for legacy applications including ideation and evaluation of new features, persona and competitive analysis, and financials.• Worked with senior business leadership, development teams, marketing, business partners, and most importantly, customers, to discover, define, and communicate business processes and requirements for new and existing products.• Elicit requirements for new products or enhancements to existing product by working with internaland external representatives. Document the following for new products and productenhancements:• Present and lead review discussions of the above documents; finalize documents for walkthroughand communication to product teams, development teams, and other business teams• Create detailed business requirements and work with systems analyst to help create technicalsystem requirements• Consult with the product analysts to identify design considerations as well as business issues orenhancements requiring further product development• Determine data analysis requirements as input to the definition of business requirements• Provide product support internally and externally • Involved in product rollout, pilots and beta testing• Coordinating of user testing and product capability demos as needed to ensure product meetsrequirements and expectations. Show less Product manager for automation tools, patient portal, and secure messaging.Develop requirements, feature definitions, and refinements based on market strategy.Lead on multiple projects including product launches and new product development.Market analysis including customer interviews, data analysis, and on-site visits.Trade show experience including sales, presentations, and product demonstrations.Implementation experience including consultation, product deployment, and documentation (e.g. deployment guides). Show less

  • Principal Business Analyst

    Jan 2022 - now

  • Senior Business Analyst

    Dec 2018 - Dec 2021

  • Senior Product Analyst

    Mar 2017 - Dec 2018

  • Implementation Consultant

    May 2015 - Mar 2017

  • Sr. Customer Service Engineer

    Sept 2011 - May 2015