Experience

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  Herbalife independent distributor

  Oct 2015 - Jul 2019

  Supervisor
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  Freshco, ltd.

  Jun 2019 - Dec 2024

  Front end supervisor

  • Trained team members in successful strategies to meet operational and sales targets.• Greeted visitors and customers upon arrival, offered assistance and answered questions tobuild rapport and retention.• Strategically scheduled 8 team members to maintain optimal staffing at all times.• Monitored cash drawers in 8 checkout stations to verify adequate cash supply.• Responded to customer concerns with friendly and knowledgeable service and remediedissues promptly and effectively. Show less

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  Charger logistics inc.

  Dec 2020 - Jun 2021

  Logistics coordinator

  • Processed and entered customer orders into database and provided proactive customer service for accounts.• Tracked orders and notified customers of status or potential delays.• Planned and supervised shipments from production to end-user and scheduled daily andweekly routes.• Managed loading, unloading, movement and sorting of supplies to keep deliveries onschedule.• Managed system support functions to set priorities and service levels expectations.• Maintained updated and detailed records of calls in physical and electronic database.• Directed investigations to verify and resolve customer or shipper complaints.• Directed dispatching, routing, and tracking of fifty fleet vehicles.• Closely monitored dispatch board to triage and prioritize over one hundred daily calls. Show less

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  Calendar club canada

  Jun 2021 - Aug 2023

  Logistics coordinator

  Manage all logistics operations – Inbound domestic, overseas, and outbound domestically through direct buyers/purchasing team and inventory planners.• Plans shipment deliveries for PO incoming on daily basis which aligned with warehouse availability and transmit information to warehouse manager.• Work with all involved to ensure customs related issues are resolved in a timely manner.• Lead meetings with warehouse team to reduce inbound hours, consistency, and smoothoperation.• Review vendors compliance throughout the process and ensure chargebacks are applied if needed to vendors.• Review all inbound invoices submitted by freight forwarders and provide approval to accounts team.• Managing / negotiating carrier contracts (RFQ's) and courier contract Managed system support functions to set priorities and service levels expectations.• Lead, manage and hold accountable external teams which include: all carriers who move shipments, all small parcel and envelope couriers.• Develop, manage, and provides guidance to carriers for deliveries and pickups.• Create store opening and closing shipments in our system and ensure all relevant data is included & coordinate the movement of fixtures and/ or merchandise.• Coordinate with retail store operators and carriers regarding the delivery to, and pick up from, each store.• Book loads with carriers, create accurate BOL, Coordinate all shipments of fixtures and merchandise to our resource center.• Provides and coordinates couriers pickups and deliveries to each store for replenishment orders.• Provides backup for loading and unloading forklift operations.• Ensure that we meet our team's financial & operational targets (managing/minimizingcourier and carrier costs, negotiating rates that support the budget)• Working closely with the project-lead to calculate, input logistics costs, information into our systems and provides visibility on freight budget. Show less

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  Glen dimplex americas

  Aug 2023 - now

  Logistics analyst

  ❖ Inbound management•Manage transportation operations, including dispatch, container bookings, and regulatory compliance.•Develop and enforce operational policies and ensure adherence to transport standards.•Control budget and acquisitions for the department.•Prepare reports for senior management and adjust schedules/policies as needed.•Serve as the primary contact for internal departments (Finance, IT, Operations, Sales, Customer Success).•Plan and optimize dispatch routes, defining transportation requirements and KPIs.•Maintain carrier agreements and SOPs.•Conduct team sessions on transportation regulations and safety.•Ensure accurate container counts and communication with suppliers/stakeholders.•Monitor market rates for inbound logistics (sea, air, etc.).•Support Sea RFQ process for contract renewals.•Ensure compliance with customs, tariffs, and regulations.•Address internal issues to ensure seamless operations and meet customer expectations•Performs other job duties as required, including backup coverage for co-workers during employee vacations and ad-hoc absences.❖ Inventory Management•Oversee daily inventory counts to ensure accurate stock levels.•Perform regular physical stock audits and reconcile discrepancies with system data.•Implement and enforce inventory control procedures and standards.•Manage cycle counting programs to maintain up-to-date stock records.•Report inventory discrepancies, damages, or losses to management and suggest corrective actions.•Maintain accurate records of all inbound and outbound inventory transactions.•Support periodic full physical inventories and assist with audits. Show less