Experience

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  Winshape retreat

  Oct 2005 - Dec 2007

  Guest services

  As a Guest Services Greeter, I created environments for guests that were welcoming, hospitable and safe. Facilitating a smooth, positive guest experience was my priority. My primary responsibilities included: - Greeters were provided rooming lists and golf carts at the beginning of the shift- Greeting areas were clean and safe- A friendly and welcoming guest interaction occurred and they had a positive first impression of WinShape

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  Peachford behavioral health

  Mar 2008 - Nov 2008

  Mental health assistant

  As a Mental Health Specialist, I attended to patient safety on the adolescent, adult and geriatric inpatient units. Some of my primary responsibilities were:- Supervise and do regular checks on every patient in the inpatient unit- Assist with unit nurses with patient care- Ensure the safety of patients on suicide or overdose watch- Maintain accurate patient documentation- Communicate regularly with unit nurses, psychiatrists, social workers and mental health specialists

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  Ridgeview institute

  Aug 2008 - May 2010

  Mental health specialist

  As a Mental Health Specialist, I attended to patient safety on the adolescent, adult and geriatric inpatient units. Some of my primary responsibilities were:- Supervise and do regular checks on every patient in the inpatient unit- Assist with unit nurses with patient care- Ensure the safety of patients on suicide or overdose watch- Maintain accurate patient documentation- Communicate regularly with unit nurses, psychiatrists, social workers and mental health specialists

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  Battlefield ministries

  May 2010 - Dec 2017

  Counselor

  Overview: Responsible for 1:1 and small group psychotherapy sessions for adults, teens, and couples in crisis.• Delivered 2000+ hours of psychotherapy for adults, teens, and couples.• Co-led marriage enrichment retreats on three continents and dynamically adjusted content and communication to honor cultural norms.• Subject matter expert in client centered therapy, emotional intelligence, and relational management. • Contributed to continuing education through peer-to-peer consultation and psychoeducation events. Show less

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  Winshape foundation

  Aug 2010 - May 2012

  Hospitality specialist

  As a Hospitality Specialist, I created environments for guests that were welcoming, hospitable and safe. Facilitating a smooth, positive guest experience was my priority. My primary responsibilities included: - Guest greeting and check in at WinShape Retreat front desk- Hosting areas were clean, safe and well stocked- A friendly and welcoming guest interaction occurred and they had a positive first impression of WinShape

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  Winshape teams

  May 2011 - Nov 2024

  Overview: Established, led, and managed two teams responsible for all key client leadership and team development services for small business, corporate, and non-profit organizations nationally and internationally.• Established and led two teams responsible for key client leadership and team development services, creating and implementing strategic plans that produced 10-15% year-over-year growth in clients served and 15-20% in revenue while reducing departmental operating expenses by 20%.• Oversaw creation of a multi-modal ecosystem of servant leadership and team development content, incorporating mental health, holistic wellbeing, and personal development utilized by 50+ organizations including Shaw Industries Inc, 20+ Chick-fil-A Operators, Dalton Utilities, Southern Champion Tray, etc. • Served as talent development and experiential learning subject matter expert and strategic leader for all client services collaboratively creating and overseeing year over year content and curriculum strategy. • Provide training, performance management and leadership for a department that maintained a 99.25% customer satisfaction score and above-industry-average Net Promoter Score of 70+, reducing onboarding time by 60%, and having multiple team members win employee of the year honors. • Managed and collaborated on multiple projects to establish clear performance metrics (Kirkpatrick Level 1, 2, 3), instructional design methodology, and create new client services including coaching, online LMS courses, and award-winning documentary on high-performance teaming. • Subject matter expert and key collaborating leader in several organizational change initiatives, including an organizational rebranding, incorporating data driven decision making, and incorporation of online learning.• Leadership Team member experienced with long term strategy creation, frequent collaboration cross departmental across every level of an organization. • Oversaw international partnerships. Show less Overview: Individual contributor responsible for 1:1 talent development coaching, team and organizational talent and culture consulting, training for senior leadership teams, and new program creation for non-profit, small business and corporate clients.• Subject matter expert provided coaching and consultation to senior leaders and business owners on talent development, leadership and succession planning, and organizational culture and engagement.• Facilitated 1500+ hours of leadership and team training across multiple industries, receiving above-industry-average satisfaction score of 99% and net promoter of 75+. • Worked cross departmentally to establish a customer success process, clear client onboarding communications, and follow up resources contributing to an increase in customer retention by 20%.• Lead projects to initiate and create WinShape Teams performance and leadership coaching capability, now serving approximately 120 executives annually, and team development curriculum utilized by 30+ organizations and 1000+ participants annually. • Served as the first Consultant and Coach for WinShape Teams, established job description, competencies, performance metrics, and initial onboarding training. • Lead in-person and virtual trainings nationally and internationally for multi-cultural leaders in Kenya, Egypt, United Arab Emirates, and Zimbabwe. Show less Overview: Individual contributor responsible for experiential instruction and facilitation of open-enrollment and team development retreats for non-profit, small business and corporate clients.• Delivered 1500+ hours of leadership and team development facilitation with above-industry-average satisfaction and net promoter scores with organizations like Shaw Industries Inc, Mohawk, U.S. Xpress, Becton Dickenson, Chick-fil-A, QTS etc. • Served as the first Instructor for WinShape Teams, established job description, competencies, performance metrics, and initial onboarding training creating a path to hire and train 7 Instructors. • Subject matter expert that pioneered a blended adult experiential learning approach, establishing core techniques fundamental to the organization's competitive advantage.• Designed and implemented open enrollment and tailored team and leadership development programs that have received above industry average net promoter of 81 and satisfaction 99% scores across diverse audiences since 2017. • Dynamic public speaker and clear communicator that delivered to diverse audiences ranging from 3-500 participants across technology, manufacturing, quick-service restaurant, non-profit, and small business sectors nationally and internationally. Show less Overview: Provided experiential small group facilitation and shift supervision during team development experiences.• Delivered 1200+ hours of discovery based experiential small group facilitation for diverse groups. • Conducted 200+ client needs assessments and developed experiential programming to meet client expected outcomes. • Oversaw shift safety and risk management on experiential challenge courses. • Regular contributor to course maintenance, activity innovation and development, and staff training. Show less

  • Senior Manager of Team and Leadership Development Programs

    Feb 2020 - Nov 2024

  • Team & Leader Development Consultant

    May 2017 - Feb 2020

  • Team & Leader Development Instructor

    Jan 2016 - May 2017

  • Client Manager

    Aug 2014 - Jan 2016

  • Experiential Facilitator

    May 2011 - Aug 2014
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  Toyo tires

  Jan 2025 - now

  Organizational development manager