Experience

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  Brentwood pony baseball league

  Mar 2015 - Jun 2015

  Umpire

  Officiate baseball games for Brentwood Pony Baseball League.

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  Walmart marketplace

  Mar 2018 - May 2018

  Overnight stocker

  Clean and stock produce products. Assist customers find items in the store.

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  One infinite properties, llc

  Jul 2018 - Sept 2020

  It associate

  Interned at this company for half a year then was hired on to the teamResponsibilities:installing and maintaining computer systems and networkssetting up computer workstations, including peripheral deviceschecking hardware for functionalityinstalling and configuring software and its functionsoptimizing the performance of hardware and softwareorganizing and scheduling upgrades and maintenance so that others can continue working uninterruptedtroubleshooting to diagnose and resolve computer problemssetting up user accounts and profiles Show less

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  First security protection services

  Jul 2019 - May 2020

  Armed security officer

  Patrol and protect specific sites I was assigned to. Respond to client calls for assistance.

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  The reynolds and reynolds company

  Sept 2021 - now

  Proton Technologies, Inc., an affiliate of Reynolds and ReynoldsTroubleshoot networks and provide technical support for 400+ dealership and client locationsExperience using web GUI for network management such as Cisco Meraki and Ubiquiti CloudConfigure and troubleshoot VPN clients, such as Meraki VPN, NetExtender, Sonicwall, and SophosConfigure Voice/PBX systems, such as GOTO, Avaya IP Office Manager, and 3cxConfigured and maintained 0365, Azure, and Windows Server.Experienced working with tech vendors to resolve technical issues for usersUpdate and maintain IT documentation with the latest information on various systems, credentials, and guidesTroubleshoot networks and provide technical support for 400+ dealership and client locationsExperience using web GUI for network management such as Cisco Meraki and Ubiquiti CloudConfigure and troubleshoot VPN clients, such as Meraki VPN, NetExtender, Sonicwall, and SophosConfigure Voice/PBX systems, such as GOTO, Avaya IP Office Manager, and 3cxConfigured and maintained 0365, Azure and Windows Server.Experienced working with tech vendors to resolve technical issues for usersUpdate and maintain IT documentation with the latest information on various systems, credentials, and guides Show less Perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized KeyTrak equipment for dealerships, military bases, prisons, and apartment complexes. Other duties include maintaining an inventory of repair parts, documentation, company vehicle upkeep, and training users on how to use installed equipment and upkeep .Hardware I worked with is as follows:• Application Servers• PC’s• Cabling• Switches• Printers• Routers and VPN configuration• Serial Converters• Serial Devices• Fiber Converters• Scanners• Keytrak systems• DocuPads• Networking Show less

  • Remote IT Helpdesk Support Specialist

    May 2023 - now

  • Field Engineer

    Sept 2021 - May 2023