Experience

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  Cloud 7

  Jun 2015 - Oct 2017

  Information technology assistant

  As an IT Assistant, I was responsible for Installation, operation, and maintenance of computer systems and other technologies, such as communication systems. My duties were include configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users. Answering calls and e-mails regarding the computer network or communication systems. I was also responsible for writing reports, tracking inventory, evaluating new technologies, negotiating contracts with vendors, and developing contingency plans in case of network failure. Show less

• 

  Aldunya education academy

  Feb 2019 - Oct 2023

  • Configure, install, and upgrade hardware, as well as configure, manage, troubleshoot, and repair network system.• Patching software and installing new versions to eliminate security problems and protect data.• Transforming the organization using Azure. Migrating existing app services and workloads into Azure recourses. Architecting solutions that fit specific purposes.• Delivered onsite technical support for employers, and hundreds of customers "students". Devised solutions for any disaster the company faced, working closely via phone, email, live chat, and web teleconference on weekly basis.• Transferring data between platforms. Documented all transactions and support interactions in the system for future reference and addition to the knowledge base, as well as creating support documentation that empowered and enabled the user community to extend skills, leverage system features, and find solutions to questions, as well as create instruction documents, for students, teachers, and employees, whether the documents are in text or visual format, with easy and restricted access to them on the license's cloud. Transferring procedures into MS were including apps like Microsoft Teams, and Microsoft Share Point.• Manage and maintain a "WordPress based" Educational Platform• Administering subscriptions on Microsoft 365, Supporting and maintaining Exchange Online, SharePoint Online, Teams, Azure AD, and more. Show less During my second year in university, out of having new experience and experiencing a field for one of my passions and hobbies, which is sales, I Worked as a Receptionist Sales, my responsibilities were including, meet students and negotiate with them after explaining the courses appropriate to their needs that I inferred earlier from our conversation with them. A selling average 85% of the possible customers I interface with. Calling and texting new data on daily bases. Arrange and open new courses. Respond to inquiries, questions, and Complaints, whether it is a call or on WhatsApp professionally, Talk to students in a diplomatic and professional manner. Register new students on the system and add their information into the existing CRM. Show less

  • Information Technology Specialist

    Jul 2019 - Oct 2023

  • Receptionist Sales

    Feb 2019 - Jul 2019
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  Evad-me

  Nov 2023 - Jan 2024

  System engineer
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  Microsoft

  Aug 2024 - now

  Technical consultant