Obielumani Ossai-Abeh

Experience

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  Diamond Bank Plc

  Jul 2013 - Feb 2019

  Relationship Manager (Personal/Exclusive Banking)

  -Established fruitful relationships with key clients, resulting in increased revenues. Managed and built total deposit assigned from 400m in 2013 to 1.1BN 2nd quarter in 2016.-Effectively sought client relationships with long term interest and advantage, exceeding 250m infixed deposits.-Helped build and cultivate key prospective relationships, resulting in 10% sales increase for the Q1 2015.-Processed and issued 300 credit cards to customers with less than 5% default rate. Also assisted in recovery of bad loans and credit cards.-Actively participated in trade/sales show planning to maximize achieved goals of the sales team. Show less

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  Rehoboth Microfinance Bank.com

  Feb 2019 - now

  REHOBOTH MICROFINANCE BANK, Onipanu, Lagos

  -Sold bank’s products and converted prospective clients meeting monthly target of 25 accounts-Reactivated dormant accounts and ensured continuous operation of accounts.-Increased revenue to bank via the reactivation of existing dormant accounts and sales of newaccounts.-Referred loan requests to appropriate unit for processing.

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  Nobleserve Capital Management Limited

  Aug 2019 - now

  *Promoted March 2021*-Adopted best strategy to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationship with customers -Managed social media content development and communication channels for relationship management and growth. -Confer with customers by telephone or in person to provide information about products or services, renew investment placements, track loan repayments or obtain details of complaints Constantly researched industry trends to stay up-to-date on new innovations. -Provided support for business process flow between various units. -Ensured clients’ requests were satisfactorily resolved and relevant documentation issued and delivered. -Keep records of customer interactions or transactions, recording details of inquiries, complaints, or feedback, as well as actions taken. -Refer unresolved customer grievances to designated departments for further investigation. Show less -Sold investments products (N430m in 8months) through new and existing relationships. ∙ Coordinated sales team that achieved post-covid growth of 39% in liabilities customer base from 55 clients in Q4, 2020 to 90 clients Q4, 2021. -Led sales team to achieve 37% growth from 3.3bn to 5.3bn in investment liabilities and equity from Q3 2019 to Q4 2021. -Participated in sales meetings with promising prospective client companies. Made creative changes to any sales pitches that are not yielding new clients. -Determine customers’ financial needs and prepare proposals to sell services (loans and investments) that address these needs. -Contacted prospective customers to present information and explain available services. ∙ Sold services such as investments and loans and prepared forms or agreements to complete sales. ∙ Collaborate with investment bankers to attract new corporate and individual customers. -Evaluate costs and revenue of agreements to determine continued profitability. -Develop prospects from existing commercial customers, referral leads or sales meetings. -Make cold calls and solicit appointments for presentations on financial services to groups to attract new clients. -Prepare assets and liabilities reports on regular basis for management review. -Analyzed cash flow processes and suggested recommendations for improvement. Show less

  • Team Lead, Customer Experience

    Sept 2020 - now

  • Business Development Manager, Financial Services

    Aug 2019 - now